Deputy Manager - Operations

Need to manage the end to endMDM team Front leading all Client meetings Metrics & performance review with all stakeholders on periodic basis Need to work on Process reengineering Monitoring & reviewing the activities to ensure SLAs are met Team & performance management Taking appraisal of the team Managing supervisory team of Assistant Managers & Lead associates To ensure all the action plans completed on time with accuracy To manage Client expectations Capable to handle all level escalations Hiring of new resources

Qualifications