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Group Manager - Operations

12-15 years

Bangalore / Bengaluru

1 vacancy

Group Manager - Operations

Vuram Technology

posted 7hr ago

Job Description

We are seeking a highly skilled and dynamic Group Manager - US Life & Annuities to lead large-scale operations, drive automation and process migration, and manage a team of 100+ FTEs . The ideal candidate will have strong domain expertise in US Life Insurance and Annuities , exceptional leadership skills, and experience in process optimization, automation, and transitioning functions from onshore to offshore locations.
The role demands a strategic thinker and hands-on leader who can collaborate with stakeholders, improve operational efficiencies, and ensure compliance with industry regulations while delivering superior customer experience.

Key Responsibilities

Operations & Team Management
  • Lead and manage operations for US Life & Annuities , overseeing a team of 100+ FTEs across multiple processes.
  • Ensure SLAs, KPIs, and compliance metrics are consistently met or exceeded.
  • Develop strategies to improve process efficiencies, accuracy, and customer experience .
  • Monitor operational risks, implement mitigation plans, and ensure adherence to regulatory requirements.
  • Drive continuous process improvements , leveraging automation and digital transformation initiatives.
Automation & Process Optimization
  • Identify opportunities for automation and AI-driven process enhancements to improve efficiency and reduce manual interventions.
  • Collaborate with technology and RPA teams to implement automation solutions.
  • Drive the adoption of workflow automation, AI chatbots, OCR, and analytics tools to enhance service delivery.
  • Evaluate and implement best practices in digital transformation within the Life & Annuities domain.
Migration & Transition Management
  • Manage end-to-end process migrations , including knowledge transfer, transition planning, and stabilization.
  • Work with stakeholders for seamless transitions from onshore to offshore , ensuring minimal business disruption.
  • Develop robust transition frameworks, including SOPs, training programs, and governance models .
  • Lead migration feasibility studies and risk assessments.
Stakeholder & Client Management
  • Act as a single point of contact (SPOC) for senior leadership and external clients.
  • Build and maintain strong relationships with insurance carriers, brokers, and third-party administrators .
  • Collaborate with cross-functional teams, including IT, Compliance, and Product teams , to drive operational excellence.
  • Provide regular business reviews, operational reports, and strategic insights to stakeholders.
People Leadership & Development
  • Mentor, coach, and develop high-performing teams, fostering a culture of continuous learning and innovation .
  • Implement talent development programs, succession planning, and career growth initiatives .
  • Drive employee engagement, motivation, and retention strategies to ensure a stable workforce.
Required Skills & Experience

Domain Expertise

12+ years of experience
in US Life & Annuities operations, including New Business, Policy Administration, Claims, Underwriting Support, or Customer Service .
Strong understanding of insurance regulations (NAIC, DOL, SEC, FINRA, etc.) , compliance, and industry best practices.
Expertise in handling annuities (Fixed, Variable, Indexed, SPIA), term life, whole life, and universal life policies.

Leadership & People Management
Experience managing large teams (100+ FTEs) across multiple locations .
Proven ability to motivate, mentor, and develop teams in a high-performance environment.
Experience in handling complex workforce planning, staffing, and performance management .

Migration & Transition Expertise
Demonstrated experience in managing end-to-end transitions of insurance processes .
Ability to assess process feasibility, create migration roadmaps, and ensure seamless execution .

Stakeholder & Client Engagement
Strong ability to manage US-based clients, insurance carriers, and senior leadership teams .
Experience in conducting business reviews, governance meetings, and driving customer satisfaction .

Technical & Analytical Skills

Strong data-driven mindset with experience in reporting, analytics, and performance dashboards .
Qualifications
Graduate with 10+ years of experience in Life and Annuilty

Employment Type: Full Time, Permanent

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