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58 Vuram Technology Jobs
Group Manager - Operations
12-15 years
Bangalore / Bengaluru
1 vacancy
Group Manager - Operations
Vuram Technology
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are seeking a highly skilled and dynamic Group Manager - US Life & Annuities to lead large-scale operations, drive automation and process migration, and manage a team of 100+ FTEs . The ideal candidate will have strong domain expertise in US Life Insurance and Annuities , exceptional leadership skills, and experience in process optimization, automation, and transitioning functions from onshore to offshore locations.
The role demands a strategic thinker and hands-on leader who can collaborate with stakeholders, improve operational efficiencies, and ensure compliance with industry regulations while delivering superior customer experience.
Key Responsibilities
Operations & Team Management
- Lead and manage operations for US Life & Annuities , overseeing a team of 100+ FTEs across multiple processes.
- Ensure SLAs, KPIs, and compliance metrics are consistently met or exceeded.
- Develop strategies to improve process efficiencies, accuracy, and customer experience .
- Monitor operational risks, implement mitigation plans, and ensure adherence to regulatory requirements.
- Drive continuous process improvements , leveraging automation and digital transformation initiatives.
Automation & Process Optimization
- Identify opportunities for automation and AI-driven process enhancements to improve efficiency and reduce manual interventions.
- Collaborate with technology and RPA teams to implement automation solutions.
- Drive the adoption of workflow automation, AI chatbots, OCR, and analytics tools to enhance service delivery.
- Evaluate and implement best practices in digital transformation within the Life & Annuities domain.
Migration & Transition Management
- Manage end-to-end process migrations , including knowledge transfer, transition planning, and stabilization.
- Work with stakeholders for seamless transitions from onshore to offshore , ensuring minimal business disruption.
- Develop robust transition frameworks, including SOPs, training programs, and governance models .
- Lead migration feasibility studies and risk assessments.
Stakeholder & Client Management
- Act as a single point of contact (SPOC) for senior leadership and external clients.
- Build and maintain strong relationships with insurance carriers, brokers, and third-party administrators .
- Collaborate with cross-functional teams, including IT, Compliance, and Product teams , to drive operational excellence.
- Provide regular business reviews, operational reports, and strategic insights to stakeholders.
People Leadership & Development
- Mentor, coach, and develop high-performing teams, fostering a culture of continuous learning and innovation .
- Implement talent development programs, succession planning, and career growth initiatives .
- Drive employee engagement, motivation, and retention strategies to ensure a stable workforce.
Required Skills & Experience
Domain Expertise
12+ years of experience in US Life & Annuities operations, including New Business, Policy Administration, Claims, Underwriting Support, or Customer Service .
Strong understanding of insurance regulations (NAIC, DOL, SEC, FINRA, etc.) , compliance, and industry best practices.
Expertise in handling annuities (Fixed, Variable, Indexed, SPIA), term life, whole life, and universal life policies.
Leadership & People Management
Experience managing large teams (100+ FTEs) across multiple locations .
Proven ability to motivate, mentor, and develop teams in a high-performance environment.
Experience in handling complex workforce planning, staffing, and performance management .
Proven ability to motivate, mentor, and develop teams in a high-performance environment.
Experience in handling complex workforce planning, staffing, and performance management .
Migration & Transition Expertise
Demonstrated experience in managing end-to-end transitions of insurance processes .
Ability to assess process feasibility, create migration roadmaps, and ensure seamless execution .
Ability to assess process feasibility, create migration roadmaps, and ensure seamless execution .
Stakeholder & Client Engagement
Strong ability to manage US-based clients, insurance carriers, and senior leadership teams .
Experience in conducting business reviews, governance meetings, and driving customer satisfaction .
Experience in conducting business reviews, governance meetings, and driving customer satisfaction .
Technical & Analytical Skills
Strong data-driven mindset with experience in reporting, analytics, and performance dashboards .
Graduate with 10+ years of experience in Life and Annuilty
Employment Type: Full Time, Permanent
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based on 9 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Vuram Technology Benefits
Team Outings 
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