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17 VSM Software Jobs

L1 Application Support

0-2 years

Bangalore / Bengaluru

1 vacancy

L1 Application Support

VSM Software

posted 18hr ago

Job Role Insights

Flexible timing

Job Description

TheApplication Support L1 team provides the first line of assistance for usersexperiencing issues with software applications. Their responsibilities includemonitoring systems, responding to user queries, troubleshooting basic technicalissues, and resolving common problems such as login errors or softwaremalfunctions. They escalate more complex issues to higher-level support teams ifnecessary and ensure smooth application operation by following predefinedprocesses. The L1 team also helps with documentation, updating users on ticketstatuses, and ensuring timely resolution of issues to maintain customersatisfaction.
Responsibilities
  • Respondto user inquiries and provide assistance for application-related issues
  • Identifyand resolve basic technical problems and errors in applications
  • Monitorapplication performance and system alerts to ensure uptime
  • Documentissues in the ticketing system and track their status
  • Escalateunresolved or complex issues to L2 or higher support teams
  • Providebasic training and guidance to users on application features andfunctionalities
  • Maintainand update user manuals, FAQs, and knowledge base articles

Employment Type: Full Time, Permanent

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What people at VSM Software are saying

Application Support salary at VSM Software

reported by 2 employees
₹2.5 L/yr - ₹3.2 L/yr
35% less than the average Application Support Salary in India
View more details

What VSM Software employees are saying about work life

based on 36 employees
71%
47%
50%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

VSM Software Benefits

Job Training
Health Insurance
Work From Home
Education Assistance
Soft Skill Training
Cafeteria +6 more
View more benefits

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