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L1 Application Support
VSM Software
posted 18hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
TheApplication Support L1 team provides the first line of assistance for usersexperiencing issues with software applications. Their responsibilities includemonitoring systems, responding to user queries, troubleshooting basic technicalissues, and resolving common problems such as login errors or softwaremalfunctions. They escalate more complex issues to higher-level support teams ifnecessary and ensure smooth application operation by following predefinedprocesses. The L1 team also helps with documentation, updating users on ticketstatuses, and ensuring timely resolution of issues to maintain customersatisfaction.
Responsibilities
- Respondto user inquiries and provide assistance for application-related issues
- Identifyand resolve basic technical problems and errors in applications
- Monitorapplication performance and system alerts to ensure uptime
- Documentissues in the ticketing system and track their status
- Escalateunresolved or complex issues to L2 or higher support teams
- Providebasic training and guidance to users on application features andfunctionalities
- Maintainand update user manuals, FAQs, and knowledge base articles
Employment Type: Full Time, Permanent
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What people at VSM Software are saying
Application Support salary at VSM Software
reported by
2
employees
₹2.5
L/yr - ₹3.2
L/yr
35%
less
than the average Application Support Salary in India
View more details
What VSM Software employees are saying about work life
based on 36 employees
Flexible timing
Monday to Friday
No travel
Day Shift
VSM Software Benefits
Job Training 
Health Insurance 
Work From Home 
Education Assistance 
Soft Skill Training 
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