Communications Engineer

Working hours: EMEA (14:30 to 22:30 IST)

Vonage Engineering Mission

We embody the notion of be what s next now! We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers ever-changing needs.

Why this role matters

Vonage API is growing fast and is always working on new products and for that reason we are looking for a Communications Engineer, who will support a variety of production and internal facing systems dealing with high volumes of transactions. This role is focused on resolving complex technical issues that are escalated from our support team.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW .

What you will do

• Work closely with a team of Communications Engineers within a fast-paced, modern, agile devops environment.
• Understand and apply state-of-the-art technologies and processes.
• Understand project requirements, performance expectations and success criteria.
• Collaborate with other teams and stakeholders within Vonage, and understand project and organizational interdependencies.
• Follow established processes and methodologies for design, development, testing and deployment to deliver projects on time with very high quality.
• Work on effective maintenance and monitoring of communications equipment, devices, systems and networks - in terms of functionality, reliability, resiliency, performance and security.
• Investigate, isolate and repair identified issues quickly and accurately.
• Document processes and procedures to support design, development and operations of systems managed by the team.
• Contribute with recommendations for continuous improvement.

What you will bring

Must have:

• Expert understanding of SMS and related protocols including SMPP, encoding ,VPN, SSL, TLS and TCP/IP. Knowledge of quality metrics and experience with reporting and analysis tools such as Icinga,Hepic, Grafana and Empirix. Good knowledge of AWS cloud infrastructure automation.
• System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc.)
• Good experience with Linux / Unix and various scripting languages, preferably Python.
• Working knowledge with SQL DBs like MySQL and RDS.
• Outstanding interpersonal and communication skills.
• Strong technical experience, ideally server system administration skills, within the telecommunications industry

Ability to:

• Navigate ambiguity.
• Present complex technical information in a clear and concise manner to team members and stakeholders.
• Identify risks and threats in current and emerging technologies, procedures, features and operations.
• Manage multiple priorities with accuracy and efficiency while meeting deadlines.

#LI-SK1