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Wipro is hiring For UK Blended process (Grad only)Immediate Joiners

1-3 years

Navi Mumbai, Mumbai

50 vacancies

Wipro is hiring For UK Blended process (Grad only)Immediate Joiners

Wipro

posted 1d ago

Job Description

Requirements - Associate (Process: UK HR operations - Semi - Voice process)


Work Experience - 06-36 months


Summary


  • Excellent communication skills are mandatory.
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience - Minimum 6 months of experience in international customer service domain


Category - International Voice /Customer query handling or data management


Working Conditions - Afternoon shift (5 days working). Saturdays and Sundays are fixed off


Transport - One way transport will be provided.


Education Skills - Any graduate - BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM


Work Location - Airoli



Mandate to carry hardcopy of resume, your original ID Card (Aadhaar and PAN)



Employment Type: Full Time, Permanent

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