Management Trainee - Voice & Accent Trainer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee, Voice & Accent Trainer

In this role, you will be responsible for training both newly hired and existing employees on designated modules, as well as developing engaging content for these sessions. We are looking for a self-motivated individual who is eager to drive improvements across various functions.

Responsibilities

•    Understanding of English grammar - Subject Verb Agreement rules, Tenses, and Transliterations. •    Different feedback mechanisms, particularly the GROW model. •    Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management. •    Sounds in English - Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal). •    Manner of articulation and Place of articulation of English sounds.

Qualifications we seek in you! Minimum Qualifications/ Skills •    Bachelor's degree (Any) •    Must have relevant experience as a preprocess trainer, having conducted New Hire training on grammar and voice, and accent. •    Must have conducted email, call or chat audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc. ). •    Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc. •    No observable errors in grammar and pronunciation. •    Strong knowledge of English sounds (20 vowel and 24 consonant sounds), ways to correct sound corruptions, and knowledge of major sound corruptions in people from different regions

Preferred Qualifications/ Skills •    Experience in supporting Tech/ Semi Tech processes (preferred) •    Good excel & PPT skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.