Deputy General Manager/Assistant General Manager - Program Management Office (4-6 yrs)

Role: PMO

Designation: DGM / AGM, Program Management Office

Work Location: Okhla Phase II, New Delhi

About the Role: The company is in the process of improving efficiencies and reducing procedural losses and for the same if looking for a suitably experienced executive to join the company and be part of the Program Management Office.

Key Responsibilities:

PMO Strategy & Governance:

- Establish and implement the Project Management Office (PMO) framework, including project governance, methodologies, templates, and tools.

- Define project management standards, ensuring alignment with organizational goals.

- Monitor project compliance with PMO guidelines, ensuring consistent and high-quality delivery.

Project Planning & Execution:

- Oversee project planning, execution, and delivery across multiple IT support services projects.

- Monitor project timelines, budgets, and resource allocation while identifying risks and developing mitigation strategies.

- Drive effective communication between project teams, clients, and senior leadership to ensure transparency and alignment.

Portfolio Management:

- Maintain an enterprise-level view of all active and upcoming projects.

- Prioritize projects based on business impact, ROI, and resource availability.

- Ensure effective capacity planning and resource utilization across projects.

Performance Monitoring & Reporting:

- Develop dashboards and reports to provide real-time visibility into project health, risks, and progress.

- Analyze KPIs such as on-time delivery, cost adherence, resource productivity, and stakeholder satisfaction.

- Provide periodic status updates to leadership, highlighting challenges and opportunities for improvement.

Process Improvement:

- Continuously assess and refine PMO processes to enhance efficiency, scalability, and project outcomes.

- Implement tools like MS Project, JIRA, or ServiceNow to automate and streamline project management workflows.

- Foster a culture of continuous improvement by sharing lessons learned and best practices.

Team Development:

- Lead and mentor project managers and coordinators to build a high-performing team.

- Provide training on project management methodologies (e.g., Agile, Waterfall, Hybrid) and PMO standards.

- Drive change management initiatives to ensure smooth adoption of PMO processes.

About the Candidate:

- The incumbent will be a member of the key team working with the MD to ensure continuous improvement of processes and procedures. To be successful in the role, the candidate must have: 4 to 6 years of project management experience

- Deep understanding of the IT services space

- Proficient in project management tools (e.g., MS Project, JIRA, ServiceNow, or Asana).

- Knowledge of Agile, Scrum, and Waterfall methodologies; PMP or PRINCE2 certification preferred.

- Excellent analytical, organizational, and communication abilities.

- Bachelor's degree in technology + MBA or equivalent qualification is a plus.