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48 VMware Software Jobs
Software Engineer
VMware Software
posted 12hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Software Support Engineer, you will be responsible for resolving customer technical issues and supporting the newer members of the team. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
To be successful in this role, you will:
- Be handling complex queries while providing world class support to our customers.
- Hands-on experience with diverse networking devices like routers, switches, firewalls
- Expertise in Firewalls and Network Security Products with strong hands on experience
- Working knowledge in cloud eco-systems like OpenStack, ESXi, OpenShift, AWS, Docker, Azure, GCP is a plus
- Knowledge on Linux OS is a plus
- Experience with REST API or in Python programming is a plus
- Familiarity with DevOps tools like Ansible, Puppet, and Terraform is a plus
- Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
- Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
Work in an environment of on-going development, coaching, surrounded and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success
On a day to day basis, youll be responsible for a variety of initiatives, including: - Able to self-drive customer requirements and prioritize work
Function as technical point of contact for customer issues troubleshooting
Drive communication between customer and engineering teams, providing detailed communications and instructions
Regular follow-ups with customers with recommendations, updates, and action plans
Able to recreate customer issues in Lab.
Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA), Identify and report product issues and prioritize resolution with the engineering teams
Create and maintain knowledge base articles to prevent & resolve similar issues quickly
Requirements:
Bachelors Degree and 10+ years of experience
Enterprise Escalation and Technical support experience
Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
Strong knowledge of L2-L7 protocols ( VLAN,VXLAN,TCP/IP,SSL,IPSEC, DNS )
Knowledge of web technologies like HTTP/HTTPS/REST API
Knowledge of networking components (Routing, Switching, Firewall, TCP/IP, Network Security etc)
Deep Understanding of Network Security, Firewall Concepts
Weekend and public holiday coverage availability
Enterprise Escalation and Technical support experience
Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
Strong knowledge of L2-L7 protocols ( VLAN,VXLAN,TCP/IP,SSL,IPSEC, DNS )
Knowledge of web technologies like HTTP/HTTPS/REST API
Knowledge of networking components (Routing, Switching, Firewall, TCP/IP, Network Security etc)
Deep Understanding of Network Security, Firewall Concepts
Weekend and public holiday coverage availability
Employment Type: Full Time, Permanent
Read full job descriptionVMware Software Interview Questions & Tips
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Top VMware Software Software Engineer Interview Questions
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What people at VMware Software are saying
Rating based on 8 Software Engineer
reviews
Anonymous · Engineering - Software & QA
Likes
1. Greate Work-Life Balance 2. Brand Name 3. Smart People
- Job security - Good
+2 more
Dislikes
1. Old tech stack in some products 2. Average Salary 3. Limited Promotion opportunities
Software Engineer salary at VMware Software
reported by
111
employees
₹18.8
L/yr - ₹40
L/yr
185%
more
than the average Software Engineer Salary in India
View more details
What VMware Software employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
VMware Software Benefits
View more benefits
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VMware Software India Private Limited, Kalyani Vista, 192A, 3rd Main Rd, Doresanipalya, Anthappa Layout, JP Nagar
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Karnataka 560076
Karnataka 560076
Bengaluru Office
VMware India Pvt Ltd, 45, 4th Cross Rd, Venkatadri Layout, Amalodbhavi Nagar, Panduranga Nagar
Bengaluru
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Karnataka 560076
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