Associate/Senior Associate-Cargo Operations

1.Role Name: Associate Cargo Operations

1. Job Purpose

• Responsible for coordinating and executing various operational tasks related to cargo handling and logistics, while maintaining the highest standards of safety and customer service
  

1. Key Accountabilities
   

Functional Activities

• Provide outstanding customer service to cargo customers, addressing inquiries, resolving issues, and ensuring customer satisfaction

• Collaborate with internal departments, freight forwarders, and ground handling agents to plan and coordinate cargo shipments

• Determine optimal routing, capacity allocation, and equipment utilization to maximize efficiency and minimize costs

• Prepare and verify accurate cargo documentation, including airway bills, customs forms, and export/import documentation

• Ensure compliance with international and domestic regulations, customs requirements, and security protocols

• Identify and resolve operational issues and discrepancies related to cargo handling, transportation, and documentation

• Collaborate with customer service representatives to address customer inquiries, requests, and complaints related to cargo operations

• Continuously identify opportunities to optimize cargo operations processes, reduce costs, and improve overall efficiency

• Implement and maintain best practices, standard operating procedures (SOPs), and performance metrics to enhance operational performance

• Adhere to safety protocols, security regulations, and hazardous materials handling procedures to ensure a safe working environment; Monitor and report any safety or security incidents promptly

• Coordinate with other departments, such as the ground handling team and customs authorities, to facilitate efficient cargo operations

• Monitor and maintain inventory of cargo supplies and equipment, reporting any shortages or damages

• Coordinate with various internal departments, including operations and logistics, to ensure smooth cargo handling, booking, and delivery

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

1. Skills Required for the role

Project Management Skills

Strong Interpersonal Skills

Sales target management

Strong Negotiation Skills

Strong Communication Skills

Managerial Skills

1. Key Performance Indicators

On-time Performance

Cargo Handling Efficiency

Accuracy of Documentation

Compliance Adherence

Cost Control

1. Key Interfaces

Internal Interfaces

Cross -functional Linkages

• Coordinate with other departments, such as the ground handling team and customs authorities, to facilitate efficient cargo operations

1. Educational and Experience Requirements

Minimum Education Requirement

• Bachelor s degree, preferably in Business Administration, marketing, or related field

Minimum Requirement

Desired

Experience

• 5+ years of experience in managing cargo operations, preferably in the cargo, logistics or transportation industry

• Prior experience in aviation industry is an advantage