Immediate Opening For Assistant Manager(Operations) - Lucknow

We are having an immediate oppurtunity for Assistant Manager-Operations for LUCKNOW location.

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Job Description:

• Handling & resolving customer complaints in a timely manner by coordinating with relevant internal & external stakeholders.
• To ensure effective implementation of assigned project/tasks to maximize efficiency and increase the customer service level.
• Escalating and resolving areas of concern as raised by clients. Following internally on the pending issues till they are resolved.
• To manage specific Customer Care issues and adopt alert management in case of important risks.
• To handle day to day operations & correspondences with departments, clients, district In-charges and field team.
• To plan, indent & manage spare parts/SIMs/ tools/ support equipment requirement in co- ordination with Stores Department. Provide feedbacks on fault ratio and analyze spares utilization.
• In-house and field validation of new applications, software's and products. Submission of validation reports to the immediate respective team.
• To generate revenue for the region through sale of spares /AMCs and to get actively involved in pre-sales/sales activities of the products.
• Will be responsible for collection of Outstanding payments related to Customer Care Department.
• To identify the training needs of the field team and train & update them to enhance the performance and customer satisfaction.
• To conduct periodic meetings with field teams and review the performance area wise.
• To ensure effective communication, knowledge sharing and collaboration between team members, departments, and end clients
• To build, develop and maintain good relations with critical business accounts, customers and be one point of contact for all customer queries. To update the progress of the projects to the customers.
• To continuously liaison with internal & external departments.
• To provide innovative ideas and suggestions for process improvement and overall development.

Required skills & competencies

• Strong oral and written Communication skills. (English & Hindi).
• Good Interpersonal, Administrative, Leadership & Team Management Skills.
• Proficiency in MS Office with working knowledge of CRM platforms.
• Competency to execute large government projects.
• Experience in validating the new software and hardware.

Thanks & Regards,

HR.