US Voice & Chat Process Executive

Position: US Voice & Chat Process Executive

Location: Hyderabad (Onsite)

Shift: US Shift, 6 days a week

Company Overview: Cozy Corner Patios, headquartered in Colorado, USA, is a leading premium outdoor furniture company. We are committed to creating high-quality, elegantly designed furniture at reasonable prices. Our dedication to quality and exceptional customer experience sets us apart. As one of the fastest-growing outdoor furniture brands in the USA, we offer tremendous growth opportunities for passionate individuals who want to be part of our success story.

Summary of Position: The Sales and Customer Support Executive will be on the frontline, interacting with customers via email, phone, and chat to provide product information, conduct consultative sales, and ensure customer satisfaction. Our approach emphasizes respectful customer interactions without high-pressure sales tactics.

Essential Duties and Responsibilities:

• Respond to sales inquiries promptly via email, phone, and chat, providing detailed product consultations to help customers make informed purchase decisions.
• Follow up consistently with leads to ensure no opportunities are missed.
• Assist customers in selecting the right products and deliver exceptional customer service throughout the sales process.
• Prepare accurate order summaries and invoices, coordinating with the operations team for order fulfillment.
• Address post-sale and delivery issues promptly and effectively.
• Track sales metrics, conversion rates, and customer satisfaction scores (CSAT).
• Cultivate relationships with B2B customers to encourage repeat business and manage larger orders.
• Opportunities for growth into team leadership roles for candidates with leadership aspirations.
• Collaborate on enhancing sales processes, tools, and methods to improve customer service and meet customer needs more effectively.
• Ensure customer engagement reflects a world-class experience and promotes a strong brand image.

Required Candidate Profile:

• Excellent command of the English language, both verbal and written.
• Quick learner with a passion for helping customers and exceeding sales targets.
• Strong organizational skills and attention to detail.
• Ability to handle and resolve customer complaints effectively.
• Outgoing personality with the ability to engage in conversations with US customers.
• Experience in US-based sales processes is advantageous.
• Preference for candidates with USA accent training.
• Previous experience in voice, email, and chat support preferred.
• Proven success in US-based sales processes is a plus.
• Good listening skills are essential.

Benefits:

• Competitive salary and incentives based on performance.
• Opportunities for career advancement and leadership roles.
• Training and development programs.
• Pleasant working environment in a dynamic and growing company.