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Visa

Compare

3.5

based on 362 Reviews

Video summary

151 Visa Jobs

Manager

Visa Inc

3.5

based on 362 Reviews

5-10 years

₹ 32 - 61L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Manager

Visa

posted 7hr ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Application Support Change Management US Staffing Business Process Management Disaster Recovery

+ 2 more

Job Description

We are seeking a highly organized Application Support Manager for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor, this role will provide expert (L2 level) support and maintenance for software applications, resolve complex technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction. This position also involves managing a cross functional team located in multiple regions.

Roles & Responsibilities

Managing the cross functional team located in multiple regions.
Identify process improvement areas and work with team to streamline & automate the processes.
Manage workload, estimate work effort and staffing needs and track progress of the resources and drive results.
Mentor team to create artifacts as required.
Respond to and resolve user issues and inquiries via email or ServiceNow, which includes Level 1 and Level 2 support for incidents and requests.
Troubleshoot and diagnose issues related to Appian functionalities Escalate complex issues to higher-level support or technical teams.
Document support interactions and solutions in the knowledge base.
Maintain Appian application configurations and processes. Create and manage user roles and permissions within the Appian platform.
Work and manage integrations with Microsoft Dynamics 365 applications.
Perform regular system health checks and maintenance tasks.
Participate in the Change Management, Security Assessment, and Release activities of Appian solutions.
Perform application monitoring, health checks, and account password resets.
Address IAM internal audit findings remediation and certificate renewals.
Monitor and restart failed jobs (Control-M on Hadoop, Pentaho, SQL Server).
Coordinate with other teams (Storage, Middleware, Network, Database) for issue resolution.
Conduct IT Disaster Recovery exercises.
Perform infrastructure and application upgrades, both on-premises and in coordination with vendors for cloud SaaS platforms

Basic Qualification
5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

8 - 12 years of experience with Bachelors degree or 8+ years experience with Masters degree.
2+ years of experience in leading and managing cross functional teams.
3+ years of experience working in the Appian Platform.
3+ years Experience with MS Dynamics 365 and ServiceNow is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Familiarity with business process management (BPM) concepts.
Basic knowledge of SQL and database management.
Ability to quickly learn and adapt to new technologies and tools.