Virtual Relationship Manager

Roles and Responsibilities

• Manage client relationships through regular communication, ensuring high levels of satisfaction and retention.
  
• Develop and maintain a deep understanding of clients' needs, preferences, and expectations.
  
• Identify opportunities to upsell/cross-sell relevant products or services based on client requirements.
  
• Collaborate with internal teams (e.g., sales, marketing) to deliver tailored solutions that meet clients' goals.
  
• Provide exceptional customer service by resolving issues promptly and efficiently.