Technical Service Assistant Manager/Senior Executive

Role & responsibilities

• Should have experience working of +3 years in pigment / Dyes / Ink / Paint / Plastic & textile mandatorily.
• Customers complaint Follow up with factory for reply & CAPA. Keep record.
• Extensive travel required to meet overseas & pan India clients, bring new business.
• Competitor samples - Follow up with factory for matching sample with report.
• Forward the report to customer in presentable format . Follow up to get feedback form customer.
• Create and implement sales and marketing strategies to enhance business growth.
• Develop, Monitor and control distribution network.
• Monitor the activities of sales teams to achieve sales objectives.
• Capture new markets through effective sales drive.
• Retain existing market share through quality services and relationships.
• Forecast sales target.
• Build customer relationships through effective contacts.
• Develop customer retention strategies.
• Upgrade TDS & MSDS of each product. Support marketing / customer with TDS & MSDS as per requirement.
• Keep record of ecological data of each Product . Fill Customers questionnaire's & Provide required declaration to customer.
• ISO related activities
• Samples to Domestic customers . Get right samples form factory & forward it to customer with CC to concern marketing person.
• Record of SOPs/ Test methods . Upgrade as per customers requirement.
• Visit to Factory to perform test as per requirement of customers.
• Visit customer for sales promotion.
• Prepare presentable folders / report for customer.
• Prepare new shade cards as per requirement.
• Follow-up for Eco passport / Gots or other outside lab for getting our product test .
• Keep record of each customer to give customer satisfaction .
• Training to Marketing team for VOL Products.
• Follow-up/ interact with marketing , QC for day to day work / pending work etc.
• Input to R & D for development & new Products.
• Resolve customer issues and respond to customer inquiries.
• Guide and direct on product development processes.
• Candidate must be aware of the basics of the technicalities associated with the Pigment sales.
• Candidate must have experience of team handling, channel partners coordination, sales and distribution for India and Overseas.
• Make Annual Business/Sales Plan and continuously monitor the achievement for all sales personal .
• Establish both domestic and international market / customer strategies .
• Monitor all on field sales functions of the Company by taking reporting from the sales team.
• This position is specifically responsible for handling Key Accounts and overseeing the sales activity done by the on the field sales team.
• Keep up to date with recent market and industry trends, competitors and leading customers and align the development team for new innovation/ product upgradation.
• Preparing business plan (sales forecasts) and getting it approved from management. This will include trend analysis, market scan, product market matrix and so on.
• Formulate strategy for achieving the business plan with respect to sales promotion measures, manpower hiring, expenses budgeting, training, dealer/distributor's appointments, etc.
• Identifying news markets for existing and new products for the company.
• Review MIS submitted by his subordinates and update escalations to management on timely basis.
• Monitor the effectiveness of all sales promotion initiatives carried out, planning and executing trade shows in India and overseas .

Preferred candidate profile

• Strong interpersonal exposure is must with minimum experience of 6+ plus years in R&D, Product Development , Production & Sales & Marketing .
• Any Graduate, BSc, MSc, BE / B. Tech, BMS, MBA / Diploma in Sales or Marketing.
• Sales background is a must, excellent oral communication skill.
• Should be Excellent in Communication with fluency in English (Oral & Written).
• Should be Aggressive.
• Should have excellent presentation skills, Interpersonal skill and negotiation skill.
• Should be able to build rapport with client, source project.
• Should be Team Player & Focused.

Perks and benefits

Job Type: Full-time (alternate Saturdays off).

Location - Andheri (E) Mumbai/workability

vacancy - 2.

Contact - urmila@vipulorganics.com