Head - Engineering & Delivery Management (12-17 yrs)

Role Overview :

We are seeking an accomplished and strategic Head of Engineering & Delivery to lead the development and deployment of our SaaS product offerings. This role encompasses end-to-end ownership of engineering, delivery, and professional services for the product, including P&L responsibility. The successful candidate will ensure seamless collaboration across decentralized teams, including central support, project management, and testing teams, while driving innovation, operational excellence, and customer satisfaction.

Roles & Responsibilities :

Engineering Leadership :

- Drive the technical vision and roadmap, ensuring the development of scalable, reliable, and innovative solutions for both cloud-based (Azure/AWS) and on-premise deployments.

- Oversee and guide teams working with React based front end and Node.js-based backends technologies.

- Promote best practices in DevOps, CI/CD, automated testing, and cloud-native architecture for high availability and scalability.

Delivery Management :

- Own the P&L of professional services delivery, ensuring profitability and efficiency.

- Develop and execute robust delivery frameworks, ensuring decentralized teams operate cohesively.

- Collaborate with central support, project management, and testing teams to streamline delivery processes.

- Oversee implementation projects for clients, ensuring timely and high-quality outcomes.

- Establish metrics and KPIs to track delivery performance and customer satisfaction.

Collaboration & Stakeholder Management :

- Serve as the primary liaison between engineering, central support teams, and decentralized project management and testing teams.

- Partner with sales and customer success teams to align product delivery with client expectations.

- Coordinate with product management to prioritize and execute on feature roadmaps aligned with customer and market needs.

P&L Responsibility :

- Manage budgets, resource allocation, and cost optimization strategies for professional services delivery.

- Identify and mitigate risks to ensure project profitability and client satisfaction.

- Drive continuous improvement initiatives to enhance delivery efficiency and quality.

Leadership & Talent Development :

- Build and lead a high-performing team of engineers, project managers, and delivery professionals.

- Foster a culture of innovation, accountability, and professional growth.

- Mentor and develop leaders within the team to scale organizational capabilities.

Qualifications :

- Experience : 12+ years in software engineering and professional services delivery, with 5+ years in a leadership role overseeing engineering and P&L.

- Technical Expertise : Proven expertise in Java, Node.js, React, and cloud-native architectures (AWS preferred).

- Delivery Expertise : Strong experience in professional services delivery, project management, and decentralized team operations.

- Financial Acumen : Experience managing P&L, resource optimization, and cost management for service delivery.

- Collaboration Skills : Demonstrated ability to work with cross-functional teams and drive alignment across distributed units.

Preferred Technical Skills :

- Proficiency in MERN stack (MongoDB, Express.js, React, Node.js).

- Strong expertise in Java-based backends, including microservices architecture and performance optimization.

- Advanced skills in React for frontend development, including state management libraries like Redux and responsive UI/UX design.

- Familiarity with RESTful and GraphQL APIs, API design principles, and integrations.

- Hands-on experience with SQL and NoSQL databases, including PostgreSQL, MySQL, and MongoDB.

- Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and cloud infrastructure management (Azure/AWS preferred).

- Knowledge of deployment and monitoring tools for ensuring high-availability systems.

- Expertise in modern frontend frameworks and libraries like React and Next.js, along with tooling like Webpack and Babel.

- Knowledge of accessibility standards and frontend performance optimization.

- Proven ability to design scalable, fault-tolerant systems with performance optimization.

- Familiarity with distributed systems and asynchronous programming patterns.

- Experience implementing security best practices across the software development lifecycle (SDLC).

- Knowledge of compliance standards such as GDPR, SOC2, and ISO27001.

- Ability to work cross-functionally and collaborate with technical and non-technical teams.

- Strong focus on code quality, peer reviews, and fostering a culture of engineering excellence.