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Area Operation Manager
Vidyuttech Services
posted 30d ago
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Flexible timing
Key skills for the job
Job Description
1. Department / Team / Sub-Team Objective:
- Position : Integral member of the Field Credit Operations team.
- Primary Objective : Complete field tasks within the targeted Turnaround Time (TAT) while meeting the targeted efficiencies in operational metrics.
2. Area of Responsibility:
- Scope : Responsible for daily operational management of VidyutTech (VT) in an assigned geographical area (covering 2-3 territories ).
Key Responsibilities :
- Oversee Field Investigation (FI) , Document collection , Document signing , and EMI/recharge collection within the assigned territories.
- Manage operations for partners and key customers to ensure seamless execution of tasks in the field.
3. Key Results / Outputs & Impact on Organizational Goals:
Key Result Areas (KRAs) :
- Turnaround Time (TAT) : Meeting the operational deadlines for field tasks.
- Number of FIs Completed : Ensuring timely and accurate field investigations are completed.
- Collection Efficiency : Driving efficiency in the collection processes.
- Non-Starter Percentage : Minimizing the number of loans that do not begin or face delays.
- Early Default Percentage : Reducing early loan defaults by managing collections effectively.
4. Duties of the Role:
- Team Management : Oversee the performance of field teams, ensuring optimal task allocation and execution.
Daily Task Allocation & Management :
- Manage the allocation of tasks across multiple dealers, fleet operators, and marketing activities.
- Monitor daily performance to ensure tasks are completed within the specified TAT.
- Excel Expertise : Strong proficiency in Excel for tracking, reporting, and managing day-to-day tasks and team performance.
5. Expectations from the Candidate:
- Passion for Data : Must be highly detail-oriented and motivated by data analysis.
- Problem-Solving Ability : Capable of tackling complex, ambiguous problems and finding actionable solutions.
- Self-Motivation & Ownership : Must independently take control of issues, drive solutions, and ensure operational excellence.
- Complex to Simple : Ability to simplify complex challenges and processes to drive results.
Required Skills & Competencies for Success:
1. Technical Skills:
1. Technical Skills:
Advanced Excel Skills :
- Ability to generate and manipulate data for operational tasks, including the creation of area maps with customer data sets , cluster executive locations , etc.
- Expertise in data analysis, report generation, and decision-making based on Excel-based insights.
2. Communication Skills:
Oral & Written Communication :
- Must have strong communication abilities to clearly explain operational tasks, gather customer feedback, and effectively communicate with team members and stakeholders.
- Ability to deliver updates, reports, and presentations to senior leadership.
3. Customer Backward Thinking:
Customer-Centric Approach :
- Regular meetings with key customers across the territories to understand feedback on processes and products.
- Ability to translate feedback into actionable insights to improve product and operational processes.
4. Problem-Solving Ability:
Issue Recognition and Resolution :
- Must identify problems arising from systemic issues and propose quick fixes as well as long-term solutions to improve operations.
- Ability to foresee potential problems and implement preventive measures to ensure smooth operations.
5. Ability to Get Things Done:
Execution & Supervision :
- Ensure tasks are completed accurately and on time by supervising daily operations.
- Work closely with the team to ensure deadlines are met and operational goals are achieved.
6. Strategic Thinking & Prioritization:
Efficient Task Management :
- Apply strategic thinking to find ways to reduce TAT and increase efficiency, particularly in collection processes .
- Prioritize tasks based on their business impact , ensuring that high-priority tasks are handled with the urgency they deserve.
7. Leadership:
Team Leadership :
- Ability to manage large, multi-geography teams in a dynamic, fast-paced environment.
- Taskmaster : Ensure that daily operations are on track, delegating tasks effectively.
- Empathy : Balance being results-oriented with understanding and addressing genuine team concerns or challenges.
Relevant Experience & Qualifications:
1. Years of Experience:
1. Years of Experience:
- Minimum 5-7 years of experience in a relevant role, specifically in lending operations or field-based financial services.
2. Industry Experience:
- NBFC (Non-Banking Financial Company) or Fintech experience is preferred, with a strong understanding of the operational challenges in these sectors.
3. Educational Background:
- Graduate/Post Graduate in any stream. Specific specialization in Operations Management , Business Administration , or Finance could be an advantage, but not a requirement.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Saturday
Within city
Day Shift
Vidyuttech Services Benefits
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