VP - Head RTM DIPL Bangalore

Relationship & Transaction Management team combines Corporate Bank (CB) service units and subsidiary coverage teams (LCC) into one function with an aim to work together globally as one large multi-functional team.

RTM consists of the following business lines: SES (Securities Service), TF&L (Trade Finance and Lending), ICM (Institutional Cash Management), CCM (Corporate Cash Management), Implementation and Projects and Processes. Global RTM team brings in different product areas together to drive a client centric approach by region/country, allowing the franchise to service our clients in the best way possible.

The person responsible for this role will need to set /execute vision for the site, build synergies within the Global RTM team, enhance Client experience, and drive continuous improvement. The RTM DIPL Bangalore site Head will lead cross-functional teams to deliver efficient and high-quality delivery support to all the business lines of CB.

Job Description:

Strategic Leadership: Define and execute the strategic direction and objectives of the platform. People Management: Build, Develop, Retain and lead a high performing team of people, fostering a culture of collaboration and continuous improvement. Operational Management: Ensuring adherence to the TATs and KPIs Stakeholder Management: Serve as the primary point of contact for internal stakeholders and ensuring that the platform set up meets/exceed expectations. Collaborate with Global/Regional teams to align/ standardize process. Continuous Improvement: Champion process improvement initiatives, leveraging technology /automation to drive efficiency. Sharing best practices across teams and drive on data to improve Client Experience. Risk and Compliance: Ensure compliance with local regulations, organizational policies and manage risk by developing and implementing controls to protect client data/ have proper BCP in place.

Qualifications & Experience:

• Masters Degree from an accredited college or university with a concentration in Business administration, Strategic management, or a related field.
• 10 plus years of relevant experience in running/leading such platform set ups/ large diverse teams/with at least 5 years in leadership capacity.
• Proficiency in process improvement methodologies will be an added advantage.

Skills

• Strong Leadership, people management and interpersonal skills.
• Excellent communication and stake holder management.
• Strong analytical and problem-solving skills
• Knowledge of compliance, risk management/ Governance practices.
• Ability to influence and collaborate with cross-functional teams.
• High degree of emotional intelligence and cultural awareness
• Knowledge of Automation/Artificial Intelligence Tools will be an added advantage.