SME - Presales Solutions

Summary:

VIAVI s experienced Senior Subject Matter Expert - AIOps, located in the APAC region, will be an essential member of VIAVI s regional PS team and work closely with VIAVI s strategic customers and industry experts.

In this role, the Sr. Subject Matter Expert - AIOps will provide technical and strategic leadership and be responsible for developing solutions to our customers needs which will lead to overachievement of a defined territory quota. This individual will also perform a critical role throughout the entire customer lifecycle, including technical discovery, qualification, solution definition, demonstration, proof of concept, and automation project delivery.

Duties & Responsibilities:

• Provide pre-sales and post-sales support to key customers, including technical demonstrations and presentations.
• Develop deep knowledge of customers technical challenges and business needs to support product/service delivery objectives.
• Build and maintain strategic relationships with clients, influencing decision-makers and developing customer advocates.
• Demonstrate expertise in solution and value selling by creating strong business cases to support the value proposition.
• Collaborate with internal/external teams (e.g., VIAVI Services, Engineering, PLM, System Engineering) to anticipate, qualify, and resolve customer needs and issues.
• Identify customer requirements and communicate feature requests to Product Marketing.
• Deliver technical domain expertise in AIOps, data storage, data modeling, management, and analytics, along with product offerings.
• Provide training and mentorship to Sales, SCs, SMEs, and Services teams, fostering knowledge sharing and continuous learning.
• Define and document solution architecture, evaluate technologies, and mitigate risks for successful implementation.
• Validate and review technical documents (e.g., SDDs, RFx responses) and provide input for quotes and product roadmaps.
• Support project planning, management, and monitoring activities to ensure timely delivery of solutions.
• Continuously improve solutions by collaborating with stakeholders and providing technical guidance to development teams.

Pre-Requisites / Skills / Experience Requirements:

• Extensive experience in AIOps-driven inventory and assurance solutions within the telecom domain, leveraging TMF standards, 3GPP protocols, and network automation frameworks to optimize operations and ensure service quality.
• Skilled in implementing AI/ML-based predictive analytics for fault management, performance assurance, and real-time monitoring of telecom networks, ensuring alignment with industry standards like TMF, 3GPP, and ORAN
• Strong knowledge and hands-on experience in 4G and 5G Core, RAN, Edge Cloud, and applications, including 3GPP and non-3GPP wireless technologies (2G/3G/4G/5G )
• In-depth knowledge of 4G and 5G Core network functions, including mobility management, access management, subscriber database management, network slicing, user and control planes, session management, policy management, and security management.
• Strong L4-L7 protocol experience with a basic understanding of L2/L3 protocols, including common routing and switching.
• Strong knowledge of IP networks, LAN/WAN (wired and wireless), Firewall environments, and multicast protocols (PIM-SM, MSDP, IGMP).
• Proficient in configuring and troubleshooting routers/switches from vendors like Cisco, Juniper, Huawei, Ericsson, ZTE, Nokia, Fortinet, and Palo Alto.