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Senior Manager
Via.com
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Vendor Management:
- Oversee and manage the complete outsourced team of 50+.
- Review, train, and provide timely feedback to agency staff to handle customer queries diligently.
- Ensure error-free and timely communication with customers.
CRM Expertise:
Possess an end-to-end understanding of CRM platforms such as Zendesk, Freshworks, Sprinklr and Salesforce.
Demonstrate the ability to use these tools for regular tracking and analysis.
Set up reports using the tool UI, track process efficiency, and provide business intelligence on customer issues, their scale, and potential improvements regularly.
Work closely with the Business Product team to maximize the effectiveness of the CRM platform.
Customer Satisfaction:
Drive customer satisfaction scores for the business.
Anticipate and pre-empt potential customer issues.
Who should apply?
Candidates with 15+ years of experience in Customer Service and CRM Platforms, experience with OTT/E-commerce is a plus.
Candidates fluent in English (reading, spoken, and writing), knowledge of any regional language is a plus.
Solution-oriented and committed to delivering the highest level of customer experience.
High energy, strong interpersonal skills, and excellent communication abilities.
Detail-oriented to ensure error-free communication.
Self-motivated, agile, and capable of succeeding in a dynamic environment.
Engaging and confident in handling challenging customer situations.
Dedicated to getting it right the first time.
Willingness to work in shifts, with rostered offs and leaves.
Employment Type: Full Time, Permanent
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People are getting interviews at Via.com through
People are getting interviews through
(based on 4 Via.com interviews)
Campus Placement
Referral
Walkin
50%
25%
25%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Via.com are saying
Rating based on 1 Senior Manager
review
Anonymous · E-commerce
in Bangalore
Likes
There is nothing to like over there.
Dislikes
No proper management quality and system.
Read 1 reviewSenior Manager salary at Via.com
reported by
2
employees
with 8-10
years exp.
₹25.3
L/yr - ₹32.4
L/yr
35%
more
than the average Senior Manager Salary in India
View more details
What Via.com employees are saying about work life
based on 86 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Via.com Benefits
View more benefits
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