Officer- Operations

Purpose of the role

To facilitate the VISA application process & handle front office & back-office operations conducted at the respective Visa Application Centers (VACs)

Profile Roles and Responsibilities

Areas of Responsibility & brief description

Responsibility Level

1. Document scrutiny and collection of applications for visa processing

2. Handle customer/applicant queries personally or via email, telephone.

3. Handle cash and bank related transactions if assigned and ensure 100% accuracy

4. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.

5. Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.

6. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process

7. Inform the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.

8. Encourage applicants to provide feedback on services provided and their overall experience at the application center.

9. Ensure that the entire process is completed within the mandated Turn Around Time

10. Assist Deputy Manager/Operations Manager in execution of WB Project

11. Ensure judicious use of natural resources

12. Adhere to the environment health and safety policy/objectives and guidelines of the organization

Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)

Education: Minimum Graduation.

Experience: 1 - 2 Years of experience.

• Expertise in Tamil Language, Telegu, Kannada.

Knowledge & Key Skills:

• Basic Knowledge of Computer skills
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints\
• Knowledge of local language
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness