Technical Support Engineer

Vertex Infosoft Solutions Pvt. Ltd.

Associate Engineer Technical Support

Vacancy: 10
Experience: Fresher to 1 Year
Salary: Fresher: CTC 17600 to 22,300 per month, Experienced: Negotiable

Indemnity Assurance: 03 Years

Additional Benefits: Night Shift Allowance, Client Office/Vessel visit allowance, Group Health Insurance,
In-house Cafeteria, Mobile Phone along with SIM, Zero Cost Training.

Qualifications:
• BE/BTECH/PGs (Computer Science/IT background will be preferred)
• Excellent communication skills, both written and verbal.

Job Requirements
These duties include, but are not limited to, the following:
• Provide product related support to ship/office staff.
• Provide support to users related to IT hardware and software, through phone, web,
WhatsApp & email.
• Manage end-user client relationship on a day to day basis.
• Maintain a knowledge base of known defects, issues, process, techniques etc.
• Update and manage problem tickets appropriately
• Learn and be proficient with advanced user configuration options
• Be able to deploy applications and troubleshoot defects
• Ability to understand the client's business requirements.
• Able to determine problems and deliver known solutions with a high level of customer
satisfaction.
• Provide 24/7 coverage, work in alternating shifts of day, evening and night.
• Occasional travel/sail required for onsite implementations on vessel or office.
• Provide trainings/demonstrations of company products to international clientele.

Key Skills
• In depth knowledge of the Windows operating system and server administration.
• Knowledge of the boot process. Install, restore, recovery of the Operating System.
• Troubleshooting software/hardware issues with printers, routers and other peripherals.
• Fundamental networking knowledge is required.
• Understanding of virtualization and the cloud environment.
• Knowledge of MS SQL Server will be a plus.
• Knowledge of Web based applications / architecture (certificates, IIS, Web Services) will be
preferred.
• Configuration and understanding of basic email protocols POP/IMAP/SMTP.
• Knowledge of backup and restore procedures.
• Excellent interpersonal skills & client service skills.
• Able to think globally and work with various cultures / backgrounds.
• Eagerness of exploring/learning company products and new technologies.
• Good Analytical, logical and reasoning skills

Interview/Selection Process
The interview process will be conducted in an offline mode. Applicants are required to personally visit
our office in Mohali, Punjab.
• Round 1: HR Round
• Round 2: Technical Round
• Round 3: Final Interaction Round