Principal Engineer - Full Stack

The Principal Engineer-Software Development will lead and maintain the Bill2Cash applications within the Corp Cust Experience area.

This role involves developing and implementing new technical solutions, managing program progress, collaborating with cross-functional teams, and ensuring alignment with business goals.

The ideal candidate will have a strong technical background, good understanding of cutting-edge technologies, experience in leading large-scale applications, and a proven ability to drive results.

• Provide technical expertise and solutions for complex projects across multiple distribution channels
• Drive Bill to Cash domain programs and take complete ownership including creating metrics for the deliverables.
• Lead and deliver programs in a product-based Agile structure, championing Agile methodologies
• Maintain functional/technical requirements, analyze hardware/software features, and understand system architectures
• Manage vendor relationships to drive quality, reliability, and timely delivery
• Establish objectives, create roadmaps, and align with stakeholders to achieve organizational goals
• Lead emerging technology direction, facilitate decision-making, and drive integration with vendor products
• Drive DevOps implementation, including ideation, business case development, design, and delivery
• Partner with Global Delivery teams to create and optimize cross-channel experiences
• Deliver results within budget, time, quality, and strategic/tactical KPIs
• Document and comply with software quality, data security, and compliance processes
• Create proposals and present effectively to diverse audiences
• Analyze market and industry trends, identifying growth opportunities
• Recommend and implement customer experience process improvements
• Resolve customer complaints in a timely manner
• Derive actionable insights from customer feedback

Youll need to have:

• Eight or more years of relevant experience required, demonstrated through one or a combination of work experience, or specialized training
• Bachelor's degree or six or more years of work experience
• Expertise in Java, J2EE, and Angular and React UI
• Experience in AWS and databases (ex:, Oracle, Cassandra, and/or NoSQL databases)
• Experience in SQL Query Tuning, hands on explain plan, Oracle hints and provide tuning recommendations to long running queries / CPU consuming queries. Should perform Root cause analysis on failures and take decision on time.

Even better if you have:

• Advanced experience in Software Development
• Expertise in Spring Boot
• Experience implementing AI solutions for call centers/distribution channels
• Experience delivering large, complex software programs
• Strong interpersonal, presentation, and writing skills
• Solid understanding of technology selection, architecture, and full-stack implementation
• Strong analytical and problem-solving skills
• Strong leadership and influencing skills
• Results-oriented with a strong customer focus
• Experience in Design Thinking and Engineering Transformation (DevOps, Microservices, Cloud)