Specialist-Product Development / Management- Digital Data Analyst

What youll be doing...

The Digital Data Analyst will play a critical role in delivering insights and recommendations that will drive improvements to our B2B customer portal experience. This person will be responsible for analyzing large sets of data, developing reports and visualizations, and presenting findings to stakeholders across the organization. The ideal candidate will have a passion for data and be able to use it to tell compelling stories that drive action.

Responsibilites:
Analyze and interpret large data sets to identify trends, patterns, and insights related
to our B2B customer portal
Develop, drive, and track the definition of fundamental metrics
Develop and maintain dashboards, reports, and visualizations that communicate key
findings to stakeholders
Establish relationships with all departments and levels of the organization in order to
understand the information needs of each.
Assist with any ad hoc requests or special projects that require data analysis.

What were looking for

Understanding what customers will want next is your driver. You are creative but balance that with your practical business side. You can juggle several projects with tight deadlines and not drop any ballswhile also keeping your eye on the big picture. An environment with lots of competing priorities and new challenges every day is where you thrive. With a knack for working with different types of people, you inspire others to do their best work and carry out your vision.

You'll need to have:
Undergraduate degree in Business, Engineering, Finance, Management Information
Systems, Computer Science, Mathematics, or relevant experience
Advanced SQL experience working with large datasets
Experience supporting Business Analysts with reporting
Analyst must possess time management skills, demonstrate the ability to work
independently, and possess excellent verbal and written communication skills
Hands-on experience in Analysis, Design, Development, Implementation and Support
of Relational Database (OLTP), Data Warehousing Systems (OLAP) and Data Marts.
Data visualization with Tableau Desktop, Tableau Server, Power BI, or Alteryx
Familiarity with customer journey mapping and customer experience best practices

Even better if you have one or more of the following:

Prior experience in data analysis with Fortune 100+ company is preferred.
Experience in the telecommunications industry is a plus
Languages: SQL, PL/SQL, HTML, CSS, and/or XML