Technical Support Executive (US Calling)

communication skillsThey are expectedservicResponsibilities:

• New client onboarding follow-up and help them set up the server per their requirements.
  
• Address support tickets regarding the server or application-related issues
  
• Guide customers with simple, step-by-step instructions through chat, email, and call
  
• Conduct remote troubleshooting of client issues
  
• Record technical issues and solutions in Tickets
  
• Direct unresolved issues to the next level of support personnel
  
• Followup with clients to ensure their servers are functional
  
• Report customer feedback and potential product requests
  
• Ensure customer satisfaction and perform quality work on all services requests
  
• Help create technical documentation and manuals
  

Requirements:

• Good Language and Strong Communications Skills
  
• Understanding of Computer Support and Troubleshooting
  
• Knowledge of Windows Server product and/or Apple Operating Systems
  
• Ability to Work in a 24 *7 Team structure
  
• Ability to Prioritize Projects
  
• Expected to work in shifts covering good overlap with US time zones.
  

Professional Experience: 0 Months to 2 years
Education: BTech/MTech/BCA/MCA/BSc
Job Type: Full-time
Salary: ₹20,000.00 - ₹70,000.00 per month
Benefits:

• Leave encashment
  
• Paid time off
  

Schedule:

• Monday to Friday
  
• Rotational shiftproducts
  
• US shift
  
• Weekend availability
  

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
  

Application Question(s):

• What is your current Notice Period Requirement?
  
• What is your current Salary?
  
• What's your expected Salary?
  
  

Experience:

• Technical support: 1 year (Required)
  
• US Calling: 1 year (Required)
  

Language:

• English (Required)