Application Support Analyst

Assist senior engineers by learning from their experience, receiving guidance, and participating in code and system reviews.
Provide first-level support for Infrastructure related Issues.
Work in a shift-based environment and provide on-call support as required.
Gain hands-on experience with troubleshooting tools, monitoring systems, and deployment processes.
Collaborate with teams using Agile methodologies and IT service management tools such as ServiceNow, JIRA, or GIT.
Investigate system and application issues, working closely with operations, customers, and engineering teams to diagnose and resolve problems.
Monitor system alerts and assist in identifying and resolving hardware and software issues.
Support operational management tasks, including backup activities and system updates.
Learn to work with cloud-based applications and become familiar with Infrastructure as Code.
Develop knowledge of DevOps principles, including continuous deployment and automation.
Gain exposure to working in AWS Public Cloud environments.

A degree in Computer Science, Information Technology, Engineering, or a related field.
Basic knowledge of Java and/or Linux-based web applications.
Familiarity with IT service management tools like ServiceNow or JIRA.
Exposure to scripting languages (e.g., Shell scripting, Windows Batch, JavaScript) is an advantage.
Interest in cybersecurity, including firewalls and antivirus software.
Basic understanding of Linux Servers, Windows Servers, databases, and networking.
Strong analytical and problem-solving skills.
Ability to work both independently and within a team environment.
Excellent communication and customer service skills.
Willingness to learn and adapt in a fast-paced environment.

Any certifications will be a plus