Decision Support Analyst

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Job Summary:

We are seeking a Decision Support Analyst to provide data-driven insights and support decision-making within our Revenue Cycle Management (RCM) organization. The role focuses on leveraging data analysis and trending to optimize operational efficiency and drive strategic initiatives. This position will also play a key role in logging, managing, and remediating client escalations in partnership with Service Delivery and Client Success teams to enhance client satisfaction. The ideal candidate is skilled in using Excel, Power BI, and other analytical tools, with strong written and verbal communication skills to effectively collaborate with internal stakeholders.

Data Analysis and Reporting:

• Analyze complex datasets to identify trends, root causes, and opportunities for improvement in RCM operations.
• Develop and maintain dashboards and reports using Power BI and Excel.
• Provide actionable insights and recommendations based on data analysis to inform decision-making.

Decision Support:

• Collaborate with internal teams to support strategic planning and operational initiatives.
• Use data to evaluate the impact of proposed changes and identify the best course of action.
• Present data findings and insights in a clear, concise manner to non-technical stakeholders.

Performance Monitoring:

• Track and analyze key performance indicators (KPIs) to measure operational effectiveness.
• Identify variances from expected performance and recommend corrective actions.
• Provide regular updates to leadership on performance trends and data insights.

Client Escalation Management:

• Log and track client escalations in coordination with Service Delivery and Client Success teams.
• Prioritize escalations and communicate resolution timelines to stakeholders.
• Work closely with owning teams to remediate issues promptly and ensure client satisfaction.

Collaboration and Communication:

• Partner with internal customers to understand their data needs and develop tailored solutions.
• Act as a liaison between technical teams and business units to ensure alignment.
• Prepare and deliver presentations to various audiences, including leadership teams.

Education and Experience Requirements:

• Bachelor's degree in Business Administration, Data Analytics, Healthcare Management, or a related field. Equivalent experience may be considered.
• 2-4 years of experience in data analysis, business intelligence, or a related role, preferably within the healthcare or RCM industry.
• Hands-on experience with Power BI and advanced Excel functionalities (e.g., pivot tables, formulas, and macros).

Knowledge, Skills, and Abilities:

• Strong analytical and problem-solving skills with a focus on identifying actionable insights.
• Proficiency in data visualization tools, including Power BI and Excel.
• Exceptional written and verbal communication skills for working with diverse teams.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Strong mathematical and data analysis capabilities.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Basic use of computer, telephone, internet, copier, fax, and scanner.
• Basic touch 10 key skills.
• Basic Math skills.   
• Understand and comply with company policies and procedures.
• Strong oral, written, and interpersonal communication skills.
• Strong time management and organizational skills.
• Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills.