Technical Writer

Technical Writer

The Technical Writer is responsible for writing and maintaining documentation for PrismHR products. The Technical Writer works closely with Product Managers and SMEs to develop customer-facing content and uses MadCap Flare to author and publish online help and release notes.

SPECIFIC DUTIES and RESPONSIBILITIES:

• Author content using MadCap Flare.
• Research product information by attending stand ups and working with Quality Assurance Engineers, Product Managers, and Subject Matter Experts.
• Leverage tools such as Jira, Confluence, Salesforce, and TestRail to understand issues and develop documentation.
• Capture end-user and administrative tasks performed in PrismWFM , EPAY and Entertainment products and their expected results.
• Manage documentation drafts and the flow of information during development and testing.
• Collaborate with teammates.
• Participate in Agile development processes and influence product enhancements based on customer needs.

ADDITIONAL DUTIES and RESPONSIBILITIES:

• Manage products documentation with varying priorities and deadlines within bi-weekly/monthly sprints.
• Use revision and source control effectively within a team setting.
• Act as an ambassador of collaboration within and across the organisation, sharing knowledge in areas of expertise.
• Other duties or projects may be assigned as needed.

SKILLS and EXPERIENCE:

• Superior oral and written communication skills.
• Ability to quickly learn, analyse, understand, and communicate complex technical concepts in a clear and concise manner.
• Technically curious and motivated to understand PrismHR functionality.
• Ability to prioritise while taking direction from management.
• Proactive at removing impediments with a get the job done attitude.
• Flexible and able to work well under pressure and adapt to shifting deadlines.
• Must be a team player.
• BS/BA in related fields such as Computer Science, Communications, English, or Technical Writing.
• Minimum 4 years of experience as a Technical Writer for complex software systems, preferably in a SaaS or web-based environment.
• Experience with Visio or other flowcharting software.
• Proficiency with MadCap Flare is required.