AM Vendor Operations

About PhonePe Group:

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Vendor manager will build and manage relationship with internal and external teams to assist customers with their queries on PhonePe Financial products. The vendor manager will be also responsible for hiring, coaching and managing the vendor operations performance. The role will require an openness to learn continuously, strong data orientation the candidate should have deep understanding of financial product and services. The roles and responsibility of vendor manager has been bifurcated as below:

Qualifications

o Minimum 6+ years of experience - with 3+ years of experience of managing large sized operations team or outsourced Tier 1 contact centers.

o Graduates only

Preferred competencies

o Strong Financial Service Orientation - Deep understanding of banking ecosystem, financial products services.

o Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

o Excellent communication, interpersonal, organizational and follow-up skills

o Well-developed sense of urgency and follow up mechanism (setting up right guardrails governance structure)