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2 Vembu Technologies Jobs
Product Support Engineer
Vembu Technologies
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about our products via email call support
- Identify and escalate priority issues as per Client specifications
- Assisting clients/partners in troubleshooting via remote access
- Rectifying issues and closing the query/issue in a timely manner
- Ensuring customer experience by providing First Time Resolution(FTR) and doing Root Cause Analysis(RCA) for repetitive major issues
Skill and Knowledge Qualifications:
- Experience with operating systems including Windows, Linux(Centos/Ubuntu). [Mac OS X optional]
- The ability to be a good listener, and to really understand a customer problem or question and help them solve it
- Proper phone etiquette and ability to speak and write clearly accurately. Some support will be provided over the phone (via our VoIP system)
- Excellent writing skills. Most of the support work will be written (email, documentation, etc.)
- Knowledge of storage based software computer applications and equipment s
- Willingness to cooperate with others and work to the greater good
- Multi-tasking capabilities
Experience / Qualifications:
- 0 to 2 years of experience in technical support role
- Knowledge in virtualization technologies, cloud computing, and storage concepts is preferable
- Candidates with international voice experience is a plus
Shift Timings:
Night shifts[Preferably US time] or rotational shifts
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Product Support Engineer roles with real interview advice
What people at Vembu Technologies are saying
Rating based on 1 Product Support Engineer
review
Anonymous · Product Management
in Chennai
Likes
Can learn more
- Job security - Good
Dislikes
Micro management
- Salary - Poor
+4 more
Product Support Engineer salary at Vembu Technologies
reported by
11
employees
₹2.4
L/yr - ₹5
L/yr
38%
less
than the average Product Support Engineer Salary in India
View more details
What Vembu Technologies employees are saying about work life
based on 21 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Vembu Technologies Benefits
View more benefits
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