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1 Velocity Clinical Research Job
L2 Support Engineering
3-5 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
L2 Support Engineering
Velocity Clinical Research
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- - The primary responsibility of a L2 Support Engineer will include monitoring, analysing, and troubleshooting of the issues received daily
- - Accountable to log, track and manage Incidents and Service Requests
- - Use Incident logging and Bug tracking tools to document customer incidents quickly and effectively
- - Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems globally to different level and Resolving Workgroup as per Userlocation; tracked status of problems and solutions
- - Documented and tracked all received requests in incident management system
- - Scheduled onsite technicians to repair or replace faulty hardware
- - Identified priority Ticket and highlighted potential problems, ensuring that targets are met in line with tight key performance indicators- Working on production support, attending calls, troubleshooting the applications
Qualifications
Required Skills/Abilities:
- Excellent communication skills- L2 technicians should have worked on documented processes and workflows provided by Clients or higher-level support representatives, vendors, product management, etc.- Should have experience as L2 to maintain a Runbook which they can use for immediate resolutions.- Must have capability of finding solutions from previous cases using the knowledge base.- Must have knowledge of closing and re-assigning jobs.- Must have knowledge of handling break/fix configuration issues.- Guiding customers on troubleshooting.- Helping customers manage software installations and repair.
Education and Experience:
- Bachelorin Management Information Systems, Computer Science, IT, or equivalent.
Employment Type: Full Time, Permanent
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People are getting interviews at Velocity Clinical Research through
People are getting interviews through
(based on 3 Velocity Clinical Research interviews)
Company Website
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67%
33%
Moderate
Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Velocity Clinical Research are saying
L2 Support Engineer salary at Velocity Clinical Research
reported by
2
employees
with 6-8
years exp.
₹20.5
L/yr - ₹26.2
L/yr
344%
more
than the average L2 Support Engineer Salary in India
View more details
What Velocity Clinical Research employees are saying about work life
based on 7 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Velocity Clinical Research Benefits
View more benefits
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