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IT OPERATIONS MANAGER
Vegazva Technologies
posted 8hr ago
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Job Description
Offshore IT Infra Operations Manager based out of Chennai location for a healthcare environment. Please find below JD for reference.
- Minimum 8-10 years of work experience in IT.
- Willing to work in US shift (3:30 PM to 1:00 AM IST / 4:30 PM IST - 2:00 AM IST per business requirement).
- Be the escalation focal point for technical operations delivery (Cloud/Datacenter, CFS and DWP).
- To interface with Customer on operational escalations and delivery reviews.
- Drive the Daily / Weekly / Monthly operations call. Provide insight to trend analysis, take proactive actions to drive service improvements.
- Drive defined action items for closure with team.
- Review SLA, report, drive proactive action with team before breaches.
- Assist team in providing root cause, ways to avoid in the future, opportunities for improvements, etc.
- Onsite/offshore communication management and coordination.
- Involved in the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc.
- Conducting TAM\s (Team Action Meetings), Weekly team meetings and review on deliverables
- Handling offshore deliverables in close coordination with SDM.
- Mentoring Team as per project needs.
- Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
- Defining new process and procedure for operations.
- Periodic evolution of SLA metrics and Audits.
- Ensure adherence to the quality process, audit preparation, participation and reviews.
- Role: works under broad direction. Has technical responsibility for work performed and decisions taken.
- On - call Escalation
- Value Add
Employment Type: Full Time, Permanent
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based on 7 employees
Monday to Friday
No travel
Day Shift
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