Vegam Solutions - Account Manager (10-15 yrs)

Location: Bangalore, India.

Relevant Experience: 10+ Years.

Employment Type: Full-time.

Job Overview:.

We are seeking a dynamic and results-driven Account Manager to join our team.

The Account Manager will be responsible for managing key client relationships, ensuring the successful delivery of our IT products, and driving account growth.

The ideal candidate will have a deep understanding of our offerings, exceptional client management skills, and a passion for ensuring customer satisfaction and success.

Key Responsibilities:

Client Relationship Management:

- Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.

- Understand clients' business needs, objectives, and challenges, ensuring our products align with their goals.

- Act as a liaison between the client and internal teams (product, technical, support) to ensure seamless communication and delivery of solutions.

Account Growth & Upselling:

- Identify opportunities for upselling or cross-selling additional products or services.

- Collaborate with the sales and product teams to introduce new features or solutions to clients that drive their success and meet evolving needs.

- Develop strategies to maximize client engagement and lifetime value, contributing to revenue growth.

Customer Success and Retention:

- Proactively address any concerns or issues raised by clients, ensuring a high level of customer satisfaction.

- Lead regular account reviews to discuss performance metrics, product utilization, and opportunities for improvement.

- Work on contract renewals, ensuring timely renewal processes.

Project Management:

- Oversee the implementation and onboarding process for the clients, ensuring a smooth transition to using the product.

- Ensure that projects are completed on time, within scope, and meet the client's expectations.

Reporting and Analysis:

- Provide clients with regular updates and performance reports, highlighting key metrics and the impact of the product on their business.

- Gather feedback and insights from clients to help improve our products and services.

Cross-functional Collaboration:

- Work closely with internal teams (sales, product, development, support) to ensure that client needs are communicated and prioritized effectively.

- Provide input into product development based on client feedback and market trends.

Market Intelligence:

- Stay updated on industry trends, competitive offerings, and emerging technologies to provide strategic insights to clients.

- Identify opportunities for clients to leverage our product in new ways as their industry and needs evolve.

Qualifications:

- Bachelor's Degree in Business, IT, Computer Science, or related field.

- 10+ years of experience in account management, customer success, or sales in an IT product or SaaS company.

- Proven ability to manage multiple accounts while maintaining attention to detail and delivering excellent customer service.

- Strong project management skills, with the ability to prioritize tasks and meet deadlines.

- Experience in driving revenue growth through upselling and cross-selling.

- Strong communication and interpersonal skills; ability to build rapport with clients and internal stakeholders.

- Technical aptitude and the ability to understand IT products, especially cloud-based software, enterprise solutions, or SaaS platforms.

- Analytical mindset with the ability to create data-driven reports and presentations.

Preferred Skills:

- Experience working with clients in the Manufacturing / Chemical Industry.

- Experience of MES / Industry 4.0 and exposure to SAP.

- Proven track record of managing high-value accounts and driving customer success.

- Should possess strong communication skills, be an active learner and good listener.

What We Offer:

- Competitive salary and performance-based bonuses.

- Health insurance and other benefits.

- Opportunities for career growth in a fast-paced and innovative environment.

- A collaborative and supportive work culture focused on client success and team development.