Service Engineer

Location: T2 Office

Department: Technical Department

Reporting To: Shardul Kulkarni (Technical Head)

Job Summary:

We are looking for a Solar Service Engineer to manage and coordinate technical service activities from

our office. The role involves acting as a key point of contact between customers and the principal

company, ensuring smooth communication and efficient resolution of technical issues.

Key Responsibilities:

1. Customer Coordination:

• Serve as the primary contact for customers regarding technical inquiries, service

requests, and issue resolution.

• Log service calls, assign priorities, and track resolution timelines.

2. Liaison with Principal Company:

• Communicate with the principal company for technical support, spare parts

procurement, and warranty claims.

• Provide detailed feedback and updates on recurring issues to improve product

performance.

3. Technical Support:

• Understand technical specifications of solar products to assist customers effectively.
• Guide customers remotely on basic troubleshooting steps.

4. Documentation and Reporting:

• Maintain service records, warranty documentation, and performance data.
• Prepare and share periodic service reports with the management and principal

company.Required Qualifications and Skills:

Education: Diploma/Degree in Electrical, Electronics, or Renewable Energy Engineering.

Experience: 1-3 years in a technical support or coordination role, preferably in the solar

industry.

Technical Skills:

• Basic knowledge of solar PV systems, inverters, and batteries.
• Familiarity with remote troubleshooting tools and techniques.

Soft Skills:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills in [Specify Languages].
• Customer-centric approach with problem-solving skills.

Additional Requirements:

• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.

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