Customer Support Role (1-5 yrs)

Responsibilities :

- Directs customer calls to the proper location and department

- Prioritizes calls and escalates appropriate customer issues

- Adheres to product specific guidelines, procedures, and best practices

- May be required to work overtime, alternative work schedule or change shift as business dictates

Essential Job Functions :

- Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Client departments to ensure proper resolution of the problem

- E-mail and phone communication to support our customers

- Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction

- Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations

- Enhancing the value of the positive customer experience through the knowledge, information and advice given

- Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day

- Use your own initiative to find new solutions for unusual or problematic situations regarding the customer's order to ensure the best experience with Client

Essential Requirements :

- 1+ year of work experience; position is suitable for fresh graduates

- Fluent in verbal and written English is required, other language like Spanish is just an advantage

- Excellent communication skills

- Customer focus

- Stress resistant

Skillset : Excellent communication skills, Customer focus, Proactive, Email Writing