ValueMomentum - Documaker Architect - Customer Communications Management (15-20 yrs)

Job Title : Documaker Architect - Customer Communications Management (CCM)

Location : Hyderabad/Coimbatore

Experience : 15+ years overall, with 8+ years in Documaker

Employment Type : Full-time

Job Description :

We are seeking a highly skilled Documaker Architect to lead the design, implementation, and optimization of Oracle Documaker solutions for Customer Communications Management (CCM). The ideal candidate will have deep expertise in Oracle Documaker, experience in enterprise document automation, and a strong understanding of CCM strategies. This role involves collaborating with business and technical teams to deliver scalable and efficient document generation solutions.

Key Responsibilities :

• Architect, design, and implement Oracle Documaker-based CCM solutions to streamline document generation processes.
• Lead the migration and integration of Oracle Documaker with enterprise applications (CRM, ERP, policy admin, billing, etc.).
• Develop and enhance Documaker templates, workflows, business rules, and automation scripts.
• Optimize document generation performance and scalability while ensuring compliance with regulatory standards.
• Provide technical leadership, best practices, and mentorship to development teams.
• Work closely with business stakeholders, analysts, and IT teams to translate business requirements into robust document automation solutions.
• Troubleshoot and resolve complex Documaker-related issues.
• Ensure high availability, security, and reliability of the Documaker platform.
• Stay updated with emerging CCM technologies and Oracle Documaker advancements to drive innovation.

Required Skills & Qualifications :

• 15+ years of overall experience in IT, with at least 8+ years of hands-on expertise in Customer Communications Management (CCM) with a strong focus on Oracle Documaker.
• Expertise in Documaker Studio, Documaker Workbench, and Documaker Administrator.
• Hands-on experience with Documaker ADF, IDS, and PDL components.
• Strong knowledge of enterprise document workflows, composition, and automation.
• Experience integrating Documaker with core business applications (Policy Admin, Claims, Billing, CRM, etc.).
• Proficiency in XML, XSLT, SQL, Java, or .NET technologies.
• Experience with database management (Oracle, SQL Server, etc.).
• Strong problem-solving, analytical, and debugging skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications :

• Oracle Documaker certification.
• Experience with cloud-based CCM solutions and migration strategies.
• Knowledge of microservices, APIs, and RESTful web services for CCM integrations.
• Understanding of compliance and regulatory standards in industries such as Insurance, Banking, or Healthcare.