Support Specialist

L2-L3 Support Specialist (Windows, VMware, Microsoft Exchange Hybrid, SharePoint, O365, Network, New Projects) - Work from Office - Bengaluru

Summary:

We are seeking a highly skilled L2 Support Specialist to join our IT team. The ideal candidate will provide advanced support for Windows, Sharepoint, Microsoft Exchange, VMware, O365 and network-related issues and will play a critical role in new IT projects. This position requires deep technical expertise, strong problem-solving abilities, and the ability to manage complex tasks in a fast-paced environment.

Key Responsibilities:

• Manage and maintain Windows Server environments, including Active Directory, Group Policy, and other related technologies.
• Provide L2 support for Windows Server, addressing complex technical issues and ensuring system stability.
• Manage and support VMware environments, including vSphere, vCenter, and ESXi.
• Provide L2 support for VMware environments, addressing complex technical issues and ensuring system stability.
• Manage and maintain Microsoft Exchange environments, including installation, configuration, and upgrades.
• Manage and maintain Dell server and storage environments, including installation, configuration, and upgrades.
• Provide L2 support for Dell servers and storage systems, addressing complex technical issues and ensuring system stability.
• Manage and maintain network devices, including routers, switches, firewalls, and wireless access points.
• Troubleshoot and resolve network-related issues, including LAN, WAN, and VPN.
• Manage and maintain the Office 365 environment, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.
• Administer user accounts, licenses, and permissions within Office 365.
• Implement and enforce security policies and procedures to safeguard Office 365 environments.
• Troubleshoot and resolve issues related to Office 365 services and applications.
• Provide support and training to end users on Office 365 features and best practices.
• Monitor system performance and usage, making recommendations for improvements as needed.
• Assist in the planning and execution of Office 365 migrations, upgrades, and new implementations.
• Develop and maintain documentation for Office 365 configurations, procedures, and troubleshooting.
• Stay current with industry trends and best practices to ensure Office 365 environments are efficient and secure.
• Collaborate with other IT team members to support the overall IT infrastructure.
• Participate in new IT projects, contributing to planning, design, implementation, and support phases.
• Collaborate with L1 support teams to resolve complex technical issues escalated from end users.
• Ensure all systems comply with company policies and industry standards for security and performance.
• Document technical procedures, configurations, and troubleshooting steps.
• Monitor system performance and implement improvements as necessary.
• Stay current with industry trends and best practices to maintain a high level of technical expertise.
• Provide on-call support as needed for critical issues.

Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Proven experience in L2 support roles, with a strong focus on Windows, VMware, Microsoft Exchange, Sharepoint and network technologies.
• Extensive knowledge of Windows Server, Active Directory, and Group Policy.
• Hands-on experience with VMware products, including vSphere, vCenter, and ESXi.
• Proficient in network troubleshooting and configuration, including TCP/IP, DNS, DHCP, and VPN.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and teamwork skills.
• Relevant certifications such as Microsoft Certified: Windows Server, VMware Certified Professional, and Cisco Certified Network Associate (CCNA) are highly desirable.
• Familiarity with ITIL best practices is a plus.

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If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884

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