Required - Support Engineer (Zscaler) - Cochin

Role & responsibilities

• Create, verify and manage configuration changes to SWG, zero-trust and DLP solution.
• Provide advanced troubleshooting and resolution of incidents.
• Perform detailed Root Cause Analysis (RCA) for recurring issues and implement corrective actions.
• Collaborate with OEM and other technical teams for complex issue resolution and system improvements.
• Participate in quarterly and monthly review meetings to discuss deployment status, new features, and BAU operations.
• Develop and maintain detailed documentation, including cookbooks, run books, SOP and configuration guides.
• Support the integration of the SSE platform with other technologies and cloud solutions.
• Should be able to upskill with any new or added featured released by OEM and keep always updated.
• Should be flexible to work during escalations

Preferred candidate profile -Ready to relocate Kochi

Perks and benefits