Oracle Finance and HCM support

Job description for the Oracle Finance and HCM support role:

We are seeking for an Oracle HCM & Financials Support Analyst to join our Global Technology (GT) Corporate Applications Support Team. The ideal candidate should have experience working in a support and/or delivery role within an Oracle ERP Fusion environment. Ability to work under pressure, problem solving issues and ensuring excellent client engagement is crucial for this role.

Reporting to the Global Technology Manager for Corporate Applications within the Global Technology Production function, the individual selected will predominately provide support to the global Finance and HR teams for Oracle ERP Fusion.

The scope of the role includes

Regional systems and London based global systems

Business user queries, processes, data and usability

Provide 1st & 2nd line support to the business in Asia, Europe, UK and US

Own all reported application incidents through to successful resolution

Reduce incidents through continuous support process improvement

Sponsor change required to drive down support issues

Monitor production environment processes

Key Responsibilities:

Ensuring that incidents are correctly processed, assessing business and technical impact and severity

Interact with the Corporate Agile team and external 3rd party vendors to troubleshoot and resolve complex problems

Taking ownership of application incidents and ensuring that they are resolved, this includes retaining ownership of incidents that require 3rd Line or GT Change activity to resolve

Ensuring communication to the business community remains active

Monitoring of application events alerts, job schedules, capacity monitors and performance KPIs.

Creation and ownership of change requests are raised to address any of the above issues

Working with the Support Capability Lead for GPS contributing to the continuous support improvement process

Perform system health checks and proactive maintenance tasks

Proactively share knowledge with the team and update the knowledge base with support documentation (Confluence and SharePoint)

Work to provide services to agreed SLAs

Implementation of Application configuration settings onto the Production environment.

The knowledge, experience, and qualifications

At least 5 years of experience in a support role for Oracle ERP Fusion environments

Experience working on Oracle HCM & Finance modules (eg. HR Operations, Compensation and Benefits, Performance and Talent Management and Recruitment. General Accounting, Expenses, Receivables, Fixed Assets, SLA, Cash Management , Procurement, Tax, Tools and Fusion Accounting Hub)

Experience on support and delivery of Oracle Cloud applications

Experience on support and/or development of applications with a SQL Server or Oracle back-end database

Experience on MS Windows Architecture and its integration into a Corporate environment

Experience working on Agile methodology

Experience on Microsoft Azure Cloud

Experience on Windows AD Groups and Role Based Security knowledge

Experience working in an environment where part or all of application support is offshore

Enjoys technical and analytical work

Ability to work under pressure and to deadlines

Enjoys problem solving, planning and organizing

Enjoys working in a team environment and willingness to develop a broad business and application/system knowledge

Ability to work independently and manage time effectively within a support working environment

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.