QE Service Manager

Job Title: QE Service Manager

Overview:
The QE Service Manager is responsible for leading quality engineering services within an organization, ensuring that products meet the required quality standards and that testing processes are efficient, effective, and aligned with business needs. This role involves managing a team of quality engineers, overseeing testing strategies, driving process improvements, and ensuring high-quality service delivery.

Key Responsibilities:

Team Management & Leadership:

• Lead, mentor, and manage a team of quality engineers and testers, providing guidance and career development opportunities.
• Foster a culture of quality and continuous improvement, ensuring the team remains focused on delivering high-quality results.

Service Delivery Management:

• Oversee the delivery of QE services, ensuring that all quality engineering activities are completed on time, within scope, and in alignment with business objectives.
• Define, implement, and monitor service-level agreements (SLAs) for quality engineering services.
• Manage the allocation of resources across various testing projects to ensure optimal utilization and timely delivery.

Quality Assurance & Testing:

• Oversee the development and execution of testing strategies, ensuring alignment with the organization's business goals.
• Ensure comprehensive test plans are created, executed, and documented for all software products and services.
• Coordinate and manage functional, regression, performance, integration, and user acceptance testing activities.
• Review and ensure that all testing activities meet established quality standards and are documented effectively.

Process Improvement & Optimization:

• Identify opportunities to improve quality processes and testing methodologies, driving initiatives to optimize testing efficiency and effectiveness.
• Implement best practices and tools to improve testing accuracy, speed, and coverage.
• Evaluate testing metrics and data to provide actionable insights for process improvements.

Collaboration & Stakeholder Management:

• Collaborate with product management, development, and other business stakeholders to understand requirements and define quality objectives.
• Ensure clear and timely communication of testing progress, risks, and issues to stakeholders and leadership.
• Act as the primary point of contact for quality-related queries and concerns, working with internal teams to resolve issues.

Risk Management:

• Identify potential risks related to product quality, testing timelines, and resources, and develop mitigation strategies.
• Proactively address issues during the testing process to minimize business impact.
• Provide detailed reports on quality risks and propose solutions to address them.

Reporting & Documentation:

• Track and report on key quality metrics (test coverage, defect density, test results) to ensure product quality and project health.
• Maintain accurate and up-to-date documentation of testing activities, test results, and quality metrics.
• Provide regular status reports to senior management regarding product quality and the overall health of the testing process.

Client Engagement:

• Manage relationships with clients (internal or external), ensuring their quality requirements are understood and met.
• Provide regular updates and recommendations to clients on the status of quality engineering efforts and product quality.

Qualifications:

Experience:

• 5+ years of experience in quality engineering, software testing, or quality assurance.
• 5+ years of experience in managing a team of quality engineers or testers.
• Proven track record in managing service delivery for quality engineering functions, including end-to-end testing processes.
• Experience working with Agile or other software development methodologies (e.g., Scrum, Kanban, Waterfall).

Skills:

• Strong understanding of quality engineering principles, test automation, and software testing best practices.
• Proficiency in using testing tools and platforms such as Selenium, JUnit, TestNG, Jira, etc.
• Experience with test management tools and defect tracking systems.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage cross-functional teams.

Certifications:

• ISTQB (International Software Testing Qualifications Board) certification is preferred.
• Certifications in project management (e.g., PMP, Scrum Master) are a plus.

Preferred Skills:

• Experience with continuous integration and continuous delivery (CI/CD) processes.
• Knowledge of performance testing and tools (e.g., LoadRunner, JMeter).
• Familiarity with security testing and tools.
• Experience in working with cloud-based applications and platforms.