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Application Tech Support Practitioner

12-17 years

Hyderabad / Secunderabad

1 vacancy

Application Tech Support Practitioner

Accenture

posted 17hr ago

Job Description




Project Role :
Application Tech Support Practitioner



Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Delivery


Good to have skills :
NA
Minimum

12 year(s) of experience is required


Educational Qualification :
Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India

Role - Helpdesk Lead
Roles & Responsibilities:
  • Lead the definition, design, and documentation of technical environments.
  • Deploy solution architectures and conduct analysis of alternative architectures.
  • Create architectural standards and define processes to ensure conformance with standards.
  • Institute solution-testing criteria and define a solution's cost of ownership.
  • Promote a clear and consistent business vision through technical architectures.
    Professional & Technical Skills:Should have minimum 3 years of in- scope experience and total 5 years' experience in the field of Banking IT domain / support of related solutions
  • Working experience of Finacle UBS version 10.2.18 Menu/ Options, Business Logic of banks, handling calls, managing EOD/ BOD operations of bank
  • Working Experience of Core Banking Solutions, banking technical support
  • Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis
  • Working experience in Service Desk and handling of IT Service management (as per ITIL standards)Mandatory CertificateITIL 4 Foundation
    Additional Information:
  • The candidate should have a minimum of 12 years of experience in Service Delivery.
  • The ideal candidate will possess a strong educational background in Technology & Information Architectures or a related field, along with a proven track record of delivering impactful solutions.
  • This position is based at our Hyderabad office.

     
    Qualifications
     

    Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India

  • Employment Type: Full Time, Permanent

    Read full job description

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