Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Delivery
Good to have skills :NA
Minimum
12 year(s) of experience is required
Educational Qualification :Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India
Role - Helpdesk Lead
Roles & Responsibilities:
Lead the definition, design, and documentation of technical environments.Deploy solution architectures and conduct analysis of alternative architectures.Create architectural standards and define processes to ensure conformance with standards.Institute solution-testing criteria and define a solution's cost of ownership.Promote a clear and consistent business vision through technical architectures.
Professional & Technical Skills:Should have minimum 3 years of in- scope experience and total 5 years' experience in the field of Banking IT domain / support of related solutionsWorking experience of Finacle UBS version 10.2.18 Menu/ Options, Business Logic of banks, handling calls, managing EOD/ BOD operations of bankWorking Experience of Core Banking Solutions, banking technical supportExperience of Troubleshooting and Resolution of issues observed/reported on day to day basisWorking experience in Service Desk and handling of IT Service management (as per ITIL standards)Mandatory CertificateITIL 4 Foundation
Additional Information:The candidate should have a minimum of 12 years of experience in Service Delivery.The ideal candidate will possess a strong educational background in Technology & Information Architectures or a related field, along with a proven track record of delivering impactful solutions.This position is based at our Hyderabad office.
Qualifications
Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India Employment Type: Full Time, Permanent
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