Urban Company - General Manager - Growth Cities (2-5 yrs)

Job Overview :

Are you a trailblazer with a knack for spotting market opportunities and turning them into thriving business ventures? Urban Company is looking for a General Manager who thrives on the thrill of the build. This is not just a role-it's a chance to lead a pioneering journey in one of the fastest-growing sectors of the gig economy.

As a General Manager in the Cleaning business, you will be at the forefront of Urban Company's next wave of innovation. Your mission: to identify, design, and scale new categories in UC's Cleaning business that will redefine convenience for our customers and create new avenues of growth for our partners. You will own the entire lifecycle of category development, from market discovery and business modelling to operational rollout and scaling. Imagine yourself as an entrepreneur within the organisation, empowered with the autonomy to shape strategies, build teams, and drive initiatives that deliver measurable impact. You'll dive deep into untapped markets, orchestrate seamless service experiences, and lead a team as passionate about breaking new ground as you are.

What You'll Do :

- Drive Market Exploration: Conduct deep market research to uncover emerging trends, identify unmet customer needs, and evaluate competitive dynamics. Translate insights into actionable strategies for new category launches, positioning Urban Company as a market leader.

- Operational Excellence: Independently own and build all aspects of UC's business across your vertical -building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion

- Collaborate for Success: Collaborate across multiple central teams including functional specialists and business category teams to ensure coherence and other regional teams to share/learn best practices.

- Drive Continuous Innovation: Stay ahead of industry trends and embrace a forward-thinking approach to service development. Introduce cutting-edge practices and innovations to keep Urban Company at the forefront of the home services industry.