Associate Service Specialist - KYC

Key Responsibilities:

1. KYC Approval and Verification:

• Review and approve new KYC submissions in line with company policies and regulatory requirements.
• Verify the authenticity of submitted documents (e.g., identification, address proofs, and business

certifications).

• Identify and flag discrepancies or fraudulent submissions for further investigation.
• Carefully scrutinizing information, processes, or systems to identify inconsistencies or errors.

2. Re-Submission Management:

• Process and validate re-submitted KYC documents for previously flagged or rejected cases.
• Ensure all issues from prior submissions are resolved before final approval.
• Maintain an organized system to track the status of re-submissions and follow up as needed.

3. Query and Request Handling:

• Respond promptly and professionally to KYC and other product/service offerings from retailers, received

via email, WhatsApp, and CRM.

• Provide clear guidance on KYC requirements and resolve issues efficiently to ensure a positive customer

experience.

• Escalate unresolved or complex issues to the appropriate team or department for further action.

4. Documentation and Record Maintenance:

• Maintain accurate and up-to-date records of all KYC submissions, approvals, rejections, and

communications.

• Prepare reports on the status of KYC approvals and highlight trends, such as common issues in

document submissions.

5. Compliance and Policy Adherence:

• Ensure all KYC processes comply with company policies and applicable regulatory guidelines.
• Stay updated on changes in KYC regulations and contribute to policy updates as necessary.

6. Collaboration and Process Improvement:

• Work closely with cross-functional teams, including operations, compliance, and customer support, to

streamline the KYC process.

• Identify inefficiencies in the approval process and recommend improvements to enhance accuracy and

speed.

2-4 years of experience in KYC processing, customer service, or a similar role.

Experience in agritech or fintech industries is a plus.