Regional Sales Head - Business Operations - FMCG/Retail/Software Products (10-15 yrs)

Position: Regional Head - Business Operations

Company: UDS (Updater Services Limited)

Location: Chennai

Experience: Minimum of 10+ years in the industry

Industry : FMCG Retail Software Product

Role Overview:

We are seeking an experienced Regional Sales Head with expertise in managing an entire region, encompassing both Business Development. The ideal candidate will have managed a workforce of 2,000 or more and possess a comprehensive understanding of business management at the regional level.

About UDS:

UDS is a leading integrated business services provider in India, founded by Raghunandana Tangirala in 1990. We offer a wide range of facilities management and business services across sectors such as FMCG, manufacturing, BFSI, healthcare, IT/ITeS, automotive, logistics, and more. With over 20+ branches and a workforce of 55,000+ employees, UDS is committed to delivering service excellence and fostering long-term client relationships.

Our Subsidiaries:

- Denave: Specializing in sales, channel management, and marketing for the IT/Tech, consumer durables, FMCG, and BFSI sectors.

- Matrix Business Services: Focused on business assurance and employee background verification.

- Avon Solutions & Logistics: Providing mailroom management and logistics solutions.

- Global Flight Handling Services: Ground support services for airlines.

- Tangy Supplies & Solutions: Supplying cleaning materials, equipment, and uniforms.

- Stanworth Management: Offering facility management for star hotels.

- Fusion Foods and Catering: Corporate and industrial catering services.

- Washroom Hygiene Concepts: Specializing in washroom sanitizing and hygiene solutions.

- Athena BPO: Delivering call center services, back-office support, and data processing.

Roles & Responsibilities:

- To provide strategic leadership across the accounts, lead in the delivery of significant profitable growth through new and existing client contracts and relationships.

- Lead innovation across all technical and soft services; identifying opportunities for organic growth and new business.

- Client development and retention through pro-actively building long lasting client relationships.

- To lead and grow the operations team members to deliver all contractual requirements and encourage idea generation to improve service delivery.

- Develop and deliver a robust site strategic development plan in all areas of responsibility.

- Drive operational excellence and therefore an efficient operating model; in order to minimise the overall operating cost of the facility!

- Provide guidance, drive, support, and goals for the designated service category teams accountable for delivering on-site services.

- Operations Personnel, Operations Excellency, Regional Branch & others team members etc.

- Operational Excellence including Customer Retention, Standardized Process Implementation, Client Feedback, Innovating ideas.

- Increasing facility standard & manpower quality

- Maintain cordial relationship with Clients, Vendors, handle contract renewals, negotiations and ensure smooth Operations. Liaise with Govt. & Statutory authorities.

- Coordinate with Sales for site survey and develop business.

- Guide team and implement routine, preventive and predictive maintenance programs for all sites including finalization of logbooks and checklists for all building services.

- Innovation, Planning, Development, Cost Saving, Budgeting Etc.,

The Ideal Candidate:

- Considerable experience in an FMCG leadership senior management role

- Experience in FMCG Industry

- Proven experience of managing a high profile

- Experience of leading a large team and significant targets

- Significant experience within a multi service line FM environment

- Excellent relationship management at all levels

Required Key Skills: Business-operations, client relationship, Team management, Business Management, P&L Management, SLA Management.