Key Accounts Manager/Relationship Manager

Responsibilities:

- Be responsible for school servicing success with robust operation excellence

- Ensure handling the schools as per the service KPIs committed to the schools

- Ensure smooth onboarding of the school after-sales team handover

- Work closely with the training team to conduct teacher training, allocate trainers, plan schedules, etc

- Co-ordinate with the school management regularly to ensure customer success wherever required

- Ensure timely reporting to the KDMs/Principals about the success of the program and its delivery

- Co-ordinate with the school teachers regularly to ensure smooth delivery of the program wherever required

- Driving School Retention & Collection

- Take ownership and end-to-end accountability for resolving any school-related issues

- Create & manage a strong reputation by demonstrating consistent, clear communication between internal & external parties