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IT Technology Services Specialist
SAP
posted 16hr ago
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Job Description
- Handling Incidents, Alerts, and Service Requests
- Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
- Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs
- Conceptual design, configuration, and administration of server landscapes with a focus on Linux Operating systems
- Troubleshooting and resolving any Database relevant issues that impact the customer s business.
- Managing daily operations ensuring high availability
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team.
- Coordination with international teams in global projects/crisis handling/de-escalation initiatives
- While cross-trained in all topic areas (Basis/application, OS and Database), you ll specialize in one of these areas and own incidents and service requests closure end-to-end.
- BE / BTech / MCA from a reputable institute
- 6 to 9 years of work experience as Database Administrator in Global Operations team primarily on SAP HANA and ASE Database Platforms.
- 5 to 7 years of work experience as a Database Administrator in a Global Operations team primarily on any of the most commercial RDBMS (Oracle, MS SQL Server, DB2 etc.)
- Exposure to the automation tools /scripting or processes.
- DB installations and upgrades, Planning, setup and implementation.
- DB Concept on Security, Backup and recovery strategies, System Copies, high availability and disaster recovery strategy, export-import and replication is a must.
- Organize / Structure day2day documentation.
- Willingness to take on-call duty/Weekend tasks.
- Basic knowledge of any Public Cloud Domains like Microsoft Azure, AWS and GCP
- Experience working in an international environment, being able to work effectively with international and virtual teams.
- Capable in technical documentation and creation of knowledge-based assets (KBAs).
- Ability to continuously acquire new knowledge proactively and independently.
- Analytical and solution-oriented thinking.
- Exposure to the ITIL framework
- Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases
- Scripting experience - Any of Shell, Perl, Python, Go, or similar.
- Working experience in Virtualization (XEN, VMware)
- Experience with OS monitoring.
- Experience with at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)
Employment Type: Full Time, Permanent
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