Uniworld Logistics - Key Accounts Manager (5-8 yrs)

Account Management & Business Growth:

- Drive business generation within assigned key accounts through deep selling and cross-selling initiatives.

- Build and maintain strong relationships with key clients to ensure long-term partnerships.

- Identify opportunities for expanding service offerings and enhancing customer satisfaction.

Customer Relationship & Service Excellence:

- Manage customer complaints effectively, ensuring prompt resolution and high service standards.

- Develop and implement Standard Operating Procedures (SOPs) for operational efficiency and onboarding of key accounts.

- Conduct regular business reviews with customers to assess performance and identify areas for improvement.

Operational & Financial Management:

- Ensure cost optimization while maintaining service quality.

- Oversee accurate and timely billing, invoice submissions, and statement reconciliations for key accounts.

- Monitor and drive the collection of payments from key accounts to maintain a healthy cash flow.

Reporting & Strategic Insights:

- Prepare and submit value-added reports to key accounts, providing insights into business performance.

- Conduct periodic business reviews with key clients, presenting data-driven recommendations for improvement.

Essential Skills and Qualifications:

- Experience: Minimum 5-8 years in Key Account Management within the Freight Forwarding/Logistics industry.

- Strong relationship management and negotiation skills.

- Excellent problem-solving and conflict-resolution abilities.

- Strong analytical and reporting skills, with experience in preparing business review reports.

- Ability to manage multiple accounts efficiently while ensuring top-quality service