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Account Manager
United Private Cloud
posted 3mon ago
Job Role Insights
Key skills for the job
Job Description
- Own overall relationship with assigned clients, which includes: satisfaction, ensuring retention, and expanding their services with UnitedLayer
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Work to identify and develop upsell opportunities within identified customers
- Develop and maintain a quality pipeline of services opportunities within identified customers
- Work to achieve aggressive sales quotas within identified customers
- Advocate customer needs/issues cross-departmentally; Identify and provide feedback into new future service offerings
- Own and manage account escalations through to resolution and prevention
- Own customer contract renewals and all contract issues e.g. billing, and overage
charge queries
- Act as a liaison between the client and other UnitedLayer teams, including
Engineering, Technical Services and the product teams as required over the life
cycle of the client s contract into renewal
- Maintain and expand working knowledge of UnitedLayer solutions, and inform
clients of new products and programs
- Maintain Account Plans, Salesforce and other relevant client specific information
- Attend pre-sale meetings and presentations as required during the sales cycle
- Monitor customer key performance metrics and conduct regular reviews to help
customers improve their performance
- Other duties as required
Requirements:
- Minimum 5 years experience in a similar role
- Significant and recent experience selling IT consulting services within targeted
Enterprise accounts
- Should have background in positioning related to technology
- In depth knowledge of selling strategies, development of proposals, contracts,
close plans, and statements of work for professional services
- Ability to develop executive level relationships. Strong communication and
negotiation skills required.
- Operational experience (experience working with customers and support teams to
bring service issues to resolution)
- Outstanding interpersonal and communication skills (phone, email, presentation)
- Experience guiding customers through a sales process, from pre-sale to post-sale
- Excellent time management skills
- Ability to multitask and properly prioritise initiatives
- Experience working with multiple departments, including Senior Management,
Sales, Marketing, Development teams and Technical teams
- Ability to explain and present technical concepts to non-technical customers
- Must be able to work independently
- Must possess impeccable organisational skills and a stringent eye for detail
- Must maintain a positive, enthusiastic, self-starter attitude with an innate desire to
meet and exceed expectations
- Ability to travel outside of India
- Ability to be on call outside of business hours
Education
- Bachelor s Degree, MBA or equivalent is a plus
Employment Type: Full Time, Permanent
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