Manager - Cloud & DevOps

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

As part of the Contact Centers team, this individual closely work with individual application managers to ensure applications running smoothly. Recruit, interview, and hire employees while planning staffing at all levels in the department
Lead, encourage and motivate all employees to work collaboratively to meet goals, while fulfilling their job responsibilities
Ensure reliability, availability and performance of critical applications.
Oversee incident response, root cause analysis, and post-mortem processes to prevent future incidents.
Drive the automation of repetitive tasks to reduce manual intervention and human error.
Plan for future capacity needs and ensure systems can scale to handle increased traffic or usage.
Implement and maintain monitoring and alerting systems to track system health and performance.
Define and track SLOs and Service Level Agreements (SLAs) to ensure service reliability and performance
Develop and implement disaster recovery plans to ensure business continuity.
Continuously improve processes and practices to enhance system reliability and team efficiency
Mentor junior developers to ensure deliverables are on time, within budget, and with good code quality
Demonstrate an innovative mentality by staying aware of new developments within the technology space and present solutions using new technologies to adapt to provide value to business

Work effectively with onshore and business teams
Effectively communicate status, issues, and risks in a precise and timely manner
Participate in design meetings and determine technical requirements