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Unispace - Aparna

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4 Unispace - Aparna Jobs

Customer service excellence

Unispace - Aparna

10-12 years

Hyderabad / Secunderabad

1 vacancy

Unispace - Aparna

posted 2mon ago

Job Role Insights

Key skills for the job

Customer Service Hospital Administration Recruitment Retail Visual Merchandising Payroll

+ 4 more

Job Description

The Retail Manager will oversee all of the daily Operations of the Store. They need to be passionate about delivering exceptional levels of customer service and driving sales and all KPI. They will manage the stores employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching and developing the team.

The Retail Ops Manager will be responsible for motivated & engaging staff and to ensure the staff represents and embraces Blenheim Values and understand Blenheim goals. They will also hold regular team meetings to communicate with the staff.

Manage roster ensuring adequate cover for the shop floor for customer service opening & closing times, replenishment. Sending a month in advance to the team. Lead and be responsible on recruitment, interviews, selection, training and development of new employees Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations Completing payroll activities, including sending new starter, employee changes and leaver information to HR accurately and on time. Train and develop the team to ensure they deliver outstanding customer service Reviewing the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need To identify and proactively manage any poor performance issues using appropriate company policy. Completing and updating all retail targets and communicate to the team. To ensure all HR and H&S policies and procedures are adhered to. To comply with Data Protection and GDPR regulations relevant to the business and ensure correct practice is adhered to. Support the Head of Retail by ensuring a consistent and exceptional standard of customer service in all retail locations Build a good supportive relationship with Head of Retail, the Buyer and the Management team. Communicate effectively both verbally and written. In addition you will be able to Provide general administrative support. Scheduling inter-departmental meetings, coordinating the time schedules with the employees, and arranging food and other necessities. Organizing, compiling, and updating company records and documentation Helping the department heads as and when required Liaising with internal and external agencies for smooth administrative functioning. Coordinating with the housekeeping staff for daily activities Preparing financial statements, reports, memos, invoices letters, and other documents. Answering phones and routing calls to the correct person or taking messages. Handling basic bookkeeping tasks. Filing and retrieving corporate records, documents, and reports. Helping prepare for meetings and accurately recording minutes from meetings. Handling Visitors and making all arrangements needed like local conveyance, hotel and ticket bookings. Reading and analysing incoming memos, submissions, and distributing them as needed. Performing office duties that include ordering supplies and managing a records database. Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPIs. Focus on increasing Sales, ATV and conversion to drive margin and profit and achieve targets.

To understand daily, weekly and monthly store targets, cleai1y identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team

Completing the morning briefs, a daily deployment planner which will enable you to focus the team to drive customer service and sales To ensure outstanding presentation and visual merchandising standards are maintained at all times Ensure the shop is tidy, clean and full at the end of the day. Understanding the impact that visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results Opening, closing and cashing up correctly, ensuring all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive handover Ensure all staff are kept up to date on changes to products & offers To reduce stock loss in store. Observes safety and security procedures. Reports any misuse or theft of stock Head of Retail. To comply with legislation requirements. concerning the sale of food & Drink Skills & Knowledge Good standard of numerical skills Worked In a fast pace, high turnover store 10 to 12 years of management Relevant Experience in similar role The ability to plan and prioritize workloads and delegate accordingly The ability to multi-task and work under pressure

To manage and lead the team ensuring consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers.

Person Specification The ability to manage, motivate and inspire others. Display a positive and proactive approach to lead change. Highly self-motivated and enjoy working with own initiative A flexible approach to working hours, including weekend working A positive and can do attitude Working within a team Proactive and able to lead a team to achieve results. Strong communicator verbally and written skills. Adaptable and flexible to change Thrives off a busy and dynamic environment.

Employment Type: Full Time, Permanent

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